1.1 BOH Operations. Back of the House Operations, also referred to as “BOH Operations,” “BOH,” “we,” “us,” or “our.”

1.2 Client. The individual, business, organization, property, or authorized representative requesting or purchasing Services from BOH Operations.

1.3 Website. JonathanFlores.com and the BOH Operations pages and forms made available through it.

1.4 Services. Stewarding, Housekeeping, Public Areas, Commercial Cleaning, Concierge Services, operational support, consultations, walkthroughs, project-based assignments, and other agreed services.

1.5 Service Request. An inquiry, appointment request, consultation request, booking request, or other request for Services.

1.6 Service Agreement. A separate written agreement, proposal, statement of work, work order, booking confirmation, invoice terms, or other written terms governing a specific engagement.

1.7 Service Location. A hotel, casino, restaurant, convention or event facility, commercial property, residence, or other authorized location where Services are requested.

1.8 Consultation or Walkthrough. A professional paid review or assessment of a property, operation, service need, or proposed scope.

2.1 Services. BOH Operations provides professional operational and service support. Website descriptions are informational and do not guarantee availability for any particular date, property, or scope.

2.2 Service Requests. Submitting a Service Request does not by itself create a contract or obligate BOH Operations to accept or perform Services.

2.3 Review of Requests. BOH may review scope, location, staffing, scheduling, safety, equipment, duration, access, and other operational requirements and may request additional information.

2.4 Appointment Confirmation. A Service is not confirmed until BOH provides confirmation and any applicable agreement, deposit, payment, or other required step has been completed.

2.5 Consultations and Walkthroughs. Consultations and walkthroughs are professional paid Services. Payment for a consultation does not require the Client to purchase additional Services and does not require BOH to accept a later engagement.

2.6 Separate Service Agreements. Specific Services may require a separate Service Agreement. Where a specific written agreement conflicts with these Website Terms, the specific agreement controls for that engagement.

2.7 Changes to Scope. Work outside an accepted scope may require additional authorization, scheduling, personnel, equipment, time, or compensation.

2.8 Right to Decline or Suspend Services. BOH may decline, pause, or discontinue Services when reasonably necessary because of availability, safety, unlawful activity, materially inaccurate information, inappropriate or threatening conduct, nonpayment, denied access, or work materially outside the agreed scope, subject to applicable law.

3.1 Pricing. Pricing may vary based on service type, scope, labor, duration, scheduling, location, property conditions, equipment, materials, travel, and other requirements.

3.2 Website Pricing. Unless expressly identified as final, Website information is not a binding quote. Final pricing may be provided through a proposal, Service Agreement, invoice, booking process, payment request, or other written communication.

3.3 Deposits. BOH may require a deposit to reserve personnel, scheduling, equipment, or other resources.

3.4 Reservation. A requested time may not be fully reserved until applicable payment, signature, and confirmation requirements are completed.

3.5 Payment Processing. Payments may be processed by an authorized third-party payment provider. Full payment-card information should not be submitted through ordinary BOH contact or Service Request forms.

3.6 Cancellations. Unless a specific Service Agreement provides otherwise, cancellations made more than 72 hours before scheduled service may be eligible for a refund or credit, subject to the applicable booking terms.

3.7 Late Cancellations. Cancellations within 72 hours may be non-refundable because personnel and operational resources may already have been committed.

3.8 Rescheduling. Rescheduling is subject to availability and any applicable Service Agreement.

3.9 Lockouts or Inability to Access. If BOH cannot reasonably access the Service Location at the scheduled time, the event may be treated as a lockout or late cancellation and amounts paid may be non-refundable, subject to the applicable agreement and law.

3.10 Specific Agreement Controls. A Service Agreement may establish different cancellation, deposit, refund, or payment terms and will control for that engagement.

4.1 Accurate Information. Clients are responsible for providing materially accurate information concerning the requested Services and Service Location.

4.2 Authority. A person requesting Services on behalf of a business, organization, property, or other Client represents that they have appropriate authority to make the request and, when applicable, enter into the relevant agreement.

4.3 Authorized Access. Clients are responsible for providing lawful and reasonable access to the Service Location and any areas necessary to perform the agreed Services.

4.4 Access Requirements. Clients should provide necessary keys, codes, parking or loading information, security instructions, building authorizations, escorts, and other access information.

4.5 Disclosure of Conditions. Clients should disclose known hazards, restricted areas, damaged equipment, hazardous materials, construction, security requirements, unsafe surfaces, utility issues, and other material conditions that could affect the Services.

4.6 Safe Working Environment. BOH may pause, modify, decline, or discontinue work when an immediate or material safety risk is identified.

4.7 Service Standards. Services are performed according to the accepted scope and applicable professional, operational, sanitation, and safety requirements.

4.8 Methods of Performance. Reasonable methods, sequencing, staffing, and procedures may vary based on property conditions and operational needs.

4.9 Documentation and Verification. BOH may use inspections, checklists, photographs, service records, or supervisor verification where appropriate.

4.10 Pre-Existing Conditions and External Factors. BOH is not responsible merely because a condition is discovered during or after service. Defective equipment, building systems, pre-existing damage, third-party activity, Client activity, undisclosed conditions, or utility interruptions may affect results.

5.1 Information. BOH may collect and use information reasonably necessary to operate the Website, respond to requests, evaluate and schedule Services, administer agreements, communicate, process transactions, maintain records, and protect operations.

5.2 Protection. BOH uses reasonable measures appropriate to the nature of the information and Services involved.

5.3 Service Providers. Hosting, communications, scheduling, electronic agreement, payment, security, and other authorized providers may process information as necessary to provide their services.

5.4 Payment Information. Payment-card information is intended to be handled through an authorized payment processor rather than ordinary BOH Website forms.

5.5 Privacy Policy. The BOH Operations Privacy Policy provides additional information concerning collection, use, disclosure, retention, security, and privacy requests.

5.6 Cookies. A separate Cookie Policy may describe cookies and similar technologies actually used by the Website once those technologies are verified.

6.1 Lawful Use. The Website and Services may be used only for lawful purposes.

6.2 Prohibited Conduct. Users may not use BOH systems or Services for fraudulent, deceptive, abusive, threatening, malicious, or unlawful conduct.

6.3 False Information and Impersonation. Users may not knowingly provide materially false information or impersonate another person or organization.

6.4 Website and System Security. Attempts to gain unauthorized access, introduce malicious code, disrupt systems, or interfere with Website operation are prohibited.

6.5 Fraud and Security Measures. BOH may use reasonable security and fraud-prevention measures, including services provided by authorized technology and payment providers.

6.6 Payment Security. Third-party payment providers may apply their own fraud monitoring, identity, and payment-security procedures. BOH does not claim independent card or identity screening unless actually implemented.

6.7 Response to Misuse. BOH may reject a request, restrict Website functions, cancel or suspend an engagement, preserve relevant records, or investigate suspected misuse when reasonably appropriate.

6.8 Legal Requests. BOH may preserve or disclose information when required or permitted by applicable law or lawful legal process.

7.1 Confidential Information. Either party may encounter nonpublic business, operational, property, personnel, security, financial, or other confidential information. Each party should use reasonable measures to protect such information and use it only as reasonably necessary in connection with the Services.

7.2 Confidentiality Exceptions. Confidentiality obligations do not apply to information that is lawfully public, previously known without restriction, independently obtained from an authorized source, or required to be disclosed by law or lawful process.

7.3 Names, Marks and Promotional Use. Neither party may use the other party's name, trademarks, logos, confidential operational information, or nonpublic property imagery for promotional purposes without appropriate authorization.

7.4 Service Concerns. Clients should report service concerns within 24 hours of completion whenever reasonably possible so the relevant conditions can be reviewed while details are current.

7.5 Review of Concerns. A complaint does not by itself establish improper service or entitlement to a refund. BOH may review the agreement, scope, communications, documentation, photographs, statements, and site conditions.

7.6 Corrective Action. Where appropriate, resolution may include corrective work, re-performance, a Service Credit, or another reasonable response. Properly completed labor is generally not cash refundable solely because of a later preference, except where required by law or a written agreement.

7.7 Damage and Incident Reporting. Suspected damage, loss, injury, or other material incidents should be reported as soon as reasonably possible.

7.8 Incident Review. BOH may review photographs, statements, records, property or equipment conditions, interviews, and supervisor documentation to evaluate an incident.

7.9 Responsibility. Discovery of damage after service does not by itself establish causation. If BOH is determined responsible, resolution may include repair, replacement, reimbursement, insurance handling, or another appropriate remedy.

7.10 Third-Party Systems and Conduct. BOH is not responsible for failures or conduct of independent third parties except to the extent responsibility cannot lawfully be excluded.

7.11 Certain Losses. To the fullest extent permitted by applicable law, the final legally approved Terms may limit liability for indirect, incidental, special, exemplary, punitive, or consequential losses and certain business losses.

7.12 Liability Cap. Any monetary limitation of liability should be established in the final attorney-approved Terms or applicable Service Agreement.

7.13 Non-Excludable Liability. Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

7.14 Indemnification. Any final indemnification obligation concerning unlawful conduct, material breach, misrepresentation, unauthorized instructions, or failure to disclose a known material risk should be reviewed and approved by legal counsel before publication.

8.1 Governing Law. Subject to applicable law and any controlling Service Agreement, these Terms are intended to be governed by the laws of the State of Minnesota, without giving effect to conflict-of-law principles that would require another jurisdiction's law.

8.2 Informal Resolution. Before formal proceedings, the parties should make a reasonable good-faith effort to communicate directly about the dispute and requested resolution where appropriate.

8.3 Arbitration Framework — Attorney Review Required. The final Terms may provide for binding individual arbitration for certain disputes, subject to applicable law and appropriate exceptions. The final language should be selected by legal counsel rather than inferred from another company's terms.

8.4 Administrator, Rules and Procedure. If arbitration is adopted, the final Terms should identify the administrator, applicable rules, initiation process, fees, location, and procedures.

8.5 Individual Proceedings. If legally appropriate and adopted, arbitration may be conducted on an individual basis.

8.6 Small Claims. The final provision may preserve access to an eligible small-claims court where appropriate.

8.7 Jury Trial Waiver — Attorney Review Required. Any jury-trial waiver should be included only if counsel determines it is appropriate and enforceable.

8.8 Class or Representative Proceedings — Attorney Review Required. Any class, collective, or representative-action waiver should be included only after legal review.

8.9 Equitable Relief. The final Terms may preserve the ability to seek appropriate court relief concerning property, confidential information, intellectual property, data security, or similar urgent matters.

8.10 Severability. The final dispute-resolution provision should address the effect of any unenforceable subsection.

8.11 Venue. For matters properly heard in court, the final attorney-approved Terms should identify the appropriate Minnesota state or federal venue, subject to applicable jurisdictional requirements.

9.1 Changes to Terms. BOH may update these Terms prospectively as the Website, Services, or business practices change. The effective date identifies the current version.

9.2 Assignment. Rights or obligations under an applicable agreement may be assigned or transferred only as permitted by that agreement and applicable law.

9.3 No Third-Party Rights. Unless expressly stated otherwise, these Terms are intended for BOH and the applicable Client and do not create enforcement rights for unrelated third parties.

9.4 Severability. If a provision is held invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.

9.5 No Waiver. A delay or failure to enforce a provision does not automatically waive the right to enforce it later.

9.6 Independent Relationship. An engagement with BOH does not by itself create a partnership, joint venture, or agency relationship between BOH and the Client.

9.7 Relationship to Service Agreements. A specific Service Agreement controls where its terms conflict with these general Website Terms.

9.8 Intellectual Property. Original BOH Website content, branding, service descriptions, graphics, illustrations, photographs, documents, and other protected materials remain subject to applicable intellectual-property rights.

9.9 Third-Party Services. Payment, scheduling, hosting, electronic-signature, communications, and other third-party services may be governed by their own terms and privacy practices. BOH cannot guarantee uninterrupted operation of independent systems.

9.10 Notices and Electronic Communications. BOH may communicate using contact information supplied by the Client. Electronic communications, confirmations, and signatures may be used to the extent permitted by applicable law and the relevant agreement.

9.11 Force Majeure and Events Outside Reasonable Control. Performance may be delayed, modified, or prevented by severe weather, emergencies, government action, building closure, utility interruption, transportation disruption, labor disruption, acts of nature, or other events beyond reasonable control. Applicable payment or rescheduling consequences remain subject to the Service Agreement and law.

9.12 Survival. Provisions that by their nature should continue after an engagement ends—including certain payment, confidentiality, intellectual-property, liability, recordkeeping, and dispute-resolution provisions—may survive to the extent applicable.

9.13 Entire Agreement and Order of Precedence. These Terms, together with incorporated policies and the applicable Service Agreement, proposal, statement of work, work order, booking confirmation, or invoice terms, constitute the applicable written framework. A more specific signed or accepted Service Agreement controls a conflict concerning that engagement.

9.14 Complaints and Service Reviews. Service concerns should be submitted through the appropriate Website service-review mechanism so BOH can review and respond to the matter.

9.15 Contacting BOH. Questions concerning these Terms may be submitted through the appropriate contact or request method on JonathanFlores.com. BOH is not required to publish a direct email address on the Website.