The Work Behind the Experience.
Expert Hospitality Operations & Support Services
Professional support for hotels, casinos, restaurants, and commercial properties—built around the way your operation actually works.
The work behind the experience matters.
Guests may remember the room, the meal, the event, or the atmosphere—but behind every great hospitality experience is a team working to keep everything clean, organized, prepared, and running smoothly.
Back of the House Operations provides professional hospitality and commercial support services designed around the demands of your property.
From back-of-house operations and guest rooms to public areas, special projects, and concierge services, we provide the people, structure, and attention to detail needed to keep your operation moving.
The Professional Difference
Stewarding Department
A successful kitchen depends on more than great food. Clean equipment, organized work areas, proper sanitation, and efficient dish flow all play a role in keeping service on track.
Housekeeping Department
Your guest room is more than a space to sleep—it's part of the experience your property provides. Our Housekeeping Department delivers professional room care, inspection, linen support, deep cleaning, and property assistance.
Public Areas Department
Guests begin experiencing your property the moment they walk through the door. Our Public Areas Department keeps lobbies, hallways, elevators, restrooms, and meeting spaces clean and welcoming throughout the day.
Commercial Cleaning Services
Professional commercial cleaning services for businesses that need more than basic janitorial support. We bring attention to detail, consistency, and operational awareness to commercial spaces.
Concierge Services
Not every project fits into a standard service. Our Concierge Services provide flexible, detail-oriented support for special events, residential properties, move-in and move-out projects, cleaning, and personal or property needs.
Comprehensive Support
That's where we come in.
Back of the House Operations provides professional support designed to complement your team, strengthen your daily operations, and maintain the standards your guests expect.
Your Property. Your Standards. Our Support.
Built Around Your Operation
Every property operates differently. That's why we don't believe in a one-size-fits-all approach. We take the time to understand your operation, your service demands, your property, and the areas where additional support can make the greatest difference.
Let's Talk About Your Operation.
Keep Your Kitchen Moving.
Reliable culinary support, rigorous sanitation systems, optimized workflow, and service readiness for high-volume hospitality operations.
Keep Your Kitchen Operational. Keep Service Moving Without Interruption.
A successful kitchen depends on more than great food. Clean equipment, organized work areas, proper sanitation, and efficient dish flow all play a role in keeping service on track.
Our Stewarding Department provides the people and structure needed to keep your back of house clean, organized, and ready for service.
From daily dishwashing and rigorous sanitation protocols to deep cleaning, kitchen utility management, executive oversight, and large-scale banquet event support, we provide the dependable foundation your culinary operation demands.
What We Do
Daily Kitchen & Stewarding Support
Maintain immaculate dish flow, spotless cookware and glassware, sanitation compliance, and organized service stations.
Deep Cleaning & Sanitation
Rigorous intensive sanitation of hard-to-reach areas, cooking equipment, exhaust hoods, floors, drains, and sanitation-critical zones.
Stewarding Leadership
Experienced Executive and Lead Stewards oversee workflow, team performance, sanitation standards, inventory control, and cross-departmental coordination.
Kitchen Utility Management
Proactive equipment oversight, utility coordination, waste management, and organization to minimize operational bottlenecks and disruptions.
Banquet & Event Operations Support
High-volume events require scalable stewarding infrastructure. We support hotel banquets, convention caterings, and large galas with seamless dish flow, rapid turnover, equipment support, and complete back-of-house cleanup.
Our Stewarding Personnel & Roles
Executive Steward
Operational Leadership That Keeps Your Culinary Support on Track
Our Executive Stewards provide experienced departmental leadership, overseeing daily workflows, staffing schedules, safety standards, inventory, and coordination with culinary and banquet operations.
Lead Steward
Experienced Shift Supervision for Daily Operations
Our Lead Stewards keep shift operations structured and efficient, supervising workflow, supporting team members, maintaining sanitation standards, and ensuring critical tasks are executed on schedule.
Kitchen Steward
The Essential Workforce Your Kitchen Depends On
Our Kitchen Stewards handle the critical daily work that keeps a commercial kitchen running—washing, sanitizing, and maintaining cookware, equipment, and work areas across every service shift.
Deep Clean Steward
Intensive Sanitation for Uncompromising Standards
Routine daily cleaning is not always enough for heavy commercial kitchens. Our Deep Clean Stewards focus on intensive sanitization, tackling accumulated grease, hidden spaces, walls, floors, and equipment during scheduled downtime.
Kitchen Utilities Steward
Protecting Your Kitchen Infrastructure & Support Systems
Kitchens rely heavily on proper utility management and equipment readiness. Our Utilities Stewards provide proactive attention to support systems, organization, and preventative upkeep.
Partner with us for professional culinary operations support.
Schedule your stewarding walkthrough today and secure dependable operational support for your back-of-house.
Keep Every Room Guest-Ready.
Consistent brand standards, guest readiness, multi-tier quality control, reliable daily operations, and expert staffing support.
Consistent Standards. Guaranteed Guest Readiness. Flawless Daily Operations.
Your guest room is more than a space to sleep—it's part of the experience your property provides.
Our Housekeeping Department delivers professional room care, inspection, linen support, deep cleaning, and property assistance designed to maintain consistent standards across every shift.
Our structured management approach brings consistency, accountability, and meticulous attention to detail to every room turnaround—ensuring your property remains prepared for every arrival, every departure, and every guest expectation.
Our Housekeeping Services & Personnel
Executive Housekeeper
Departmental Leadership That Keeps Room Turnaround Moving
Our Executive Housekeepers provide seasoned leadership for your entire room operations department, ensuring rooms, public areas, staffing rosters, and workflows consistently meet your brand standards. They coordinate closely with front desk and maintenance operations to optimize room inventory status.
Rooms Inspector
Rigorous Quality Assurance Before Guest Arrival
Our Rooms Inspectors conduct thorough multi-tier quality checks before any room is released for occupancy. Verifying cleanliness, presentation, amenity placement, and maintenance condition, they provide the accountability necessary to maintain absolute consistency across all guest rooms.
Room Attendant
Immaculate, Comfortable, Guest-Ready Accommodations
Room Attendants form the backbone of guest room operations. Trained in strict hospitality protocols, they clean, sanitize, restock, and present guest rooms to exacting brand standards, guaranteeing an exceptional arrival experience.
Laundry Attendant
Flawless Linen Cycle Management & Supply Continuity
Immaculate linen is non-negotiable in hospitality. Our Laundry Attendants manage the complete linen cycle—washing, drying, pressing, folding, staging, and inventory distribution to guarantee uninterrupted supply for room attendants.
Houseman
Essential Property-Wide Logistics & Heavy Support
Our Housemen provide critical logistics support across the property—transporting heavy supplies, staging linen carts, removing waste, and maintaining corridor cleanliness to keep housekeeping operations running at peak efficiency.
Deep Clean Room Attendant
Intensive Room Restoration & Specialized Upkeep
When guest rooms require intensive restoration beyond daily turnover, our Deep Clean Attendants execute detailed cyclical cleaning, carpet extraction, fixture polishing, and surface rejuvenation for peak property presentation.
Partner with us for professional housekeeping operations support.
Ensure consistent guest readiness and dependable staffing across every shift.
THE FIRST IMPRESSION OF YOUR PROPERTY STARTS HERE.
Your public spaces are working all day long. Guests arrive through the lobby, walk the corridors, use the elevators, gather in meeting spaces, and visit common areas throughout their stay.
Keeping Public Spaces Polished & Welcoming
Our Public Areas Department keeps these high-traffic spaces clean, polished, comfortable, and ready for guests throughout the day.
We provide consistent cleaning and proactive upkeep across the areas your guests see and use most—helping your property maintain a professional appearance from the moment guests arrive until the moment they leave.
PUBLIC AREAS THAT REFLECT YOUR PROPERTY
LOBBY & ENTRANCE CARE
MAKE A STRONG FIRST IMPRESSION.
Keep entrances, lobbies, reception areas, and guest arrival spaces clean, organized, and welcoming throughout the day.
RESTROOM SANITATION
CLEANLINESS GUESTS NOTICE.
Maintain restrooms with consistent cleaning, sanitation, restocking, and attention to the details guests notice.
HALLWAYS & ELEVATORS
KEEP HIGH-TRAFFIC AREAS LOOKING THEIR BEST.
High-traffic areas require ongoing attention. We help maintain hallways, elevators, stairways, and connecting spaces so your property stays clean and presentable throughout the day.
MEETING & EVENT SPACES
READY FOR EVERY MEETING, EVENT, AND GATHERING.
From conference rooms to event spaces, we help keep areas clean, organized, and prepared before, during, and after use.
PUBLIC SPACE DETAIL & HIGH-TOUCH CLEANING
THE DETAILS GUESTS NOTICE.
High-touch surfaces, fixtures, furniture, floors, doors, and other frequently used areas receive the detailed attention needed to maintain a clean and comfortable environment.
FIRST IMPRESSIONS BEGIN THE MOMENT GUESTS ARRIVE.
Before a guest enters their room, they have already experienced your property.
They see the entrance. They walk through the lobby. They encounter your floors, elevators, hallways, restrooms, meeting spaces, and common areas. Every one of these spaces communicates something about your property before a single word is spoken.
A clean, organized, and well-maintained environment creates a sense of comfort and confidence. It tells guests that attention to detail matters here. It establishes expectations for the experience that follows.
That is why public area cleanliness is more than routine maintenance. It is part of your property's identity.
Our Public Areas team works throughout the day to maintain the spaces your guests see, use, and remember. Through consistent cleaning, high-touch sanitization, detail-oriented upkeep, and proactive attention, we help ensure your property continues to make the right impression long after the initial arrival.
From the first step through the front door to the final walk through the property, we help maintain an environment that feels cared for, professional, and welcoming.
Let us help you create a property that reflects the level of hospitality you promise your guests.
Professional Cleaning for Businesses That Expect More.
Hospitality-level attention to detail, reliable facility support, and cleaning plans built around the way your business operates.
Your workplace is part of your business.
It affects how employees work, how customers see you, and how your operation functions every day.
Back of the House Operations provides professional commercial cleaning services for businesses that need more than basic janitorial support. We bring the attention to detail, consistency, organization, and operational awareness used in hospitality environments to commercial spaces throughout Minnesota and surrounding regions.
From routine cleaning and sanitation to deep cleaning and specialized support, we build services around your facility, schedule, and business operation.
Cleaning Built Around Your Business
Office Buildings
Maintain a clean, organized, professional environment for employees, clients, and visitors.
Includes office spaces, work areas, conference rooms, common areas, break rooms, and restrooms.
Manufacturing & Industrial Facilities
Cleaning support designed for active work environments where safety, organization, and minimal disruption matter.
Includes employee areas, restrooms, common spaces, high-traffic areas, and facility support.
Schools & Educational Facilities
Support a clean and welcoming environment for students, staff, and visitors.
Includes classrooms, offices, common areas, restrooms, hallways, and high-touch areas.
Gyms & Fitness Centers
High-traffic environments require consistent attention to cleanliness and sanitation.
Includes workout areas, equipment areas, floors, locker rooms, restrooms, and common spaces.
Banks & Financial Institutions
Maintain a polished, professional environment for employees, customers, and visitors.
Includes lobbies, offices, customer areas, conference rooms, restrooms, and shared spaces.
We Understand the Operation Behind the Cleaning
A commercial cleaning company should understand that every facility has a business happening inside it. People are working. Customers are arriving. Meetings are happening. Equipment is operating. Deliveries are coming in. Business doesn't stop because it's time to clean.
That's why our approach is designed to work with your operation—not against it. We take the time to understand your schedule, your environment, your priorities, and the details that matter to your business.
Let's Build the Right Cleaning Plan for Your Business.
Professional Help for the Details That Matter.
Flexible, detail-oriented support for your property, projects, events, and the work that deserves professional attention.
Professional Help for the Details That Matter.
Not every project fits into a standard service. Sometimes you need an extra set of hands, professional attention, or someone you can trust to take care of the details from start to finish.
Our Concierge Services bring the organization, attention to detail, and hospitality-level care of professional operations into homes, properties, events, and personal projects.
From preparing a property for a move to organizing a garage, supporting a special event, refreshing an apartment, or handling an unexpected cleanup, we provide flexible services designed around what you need.
You tell us what needs to be done. We help take care of the rest.
OUR CONCIERGE SERVICES
SPECIAL EVENT SUPPORT
Setup assistance, cleaning, organization, event support, breakdown, and post-event cleanup.
RESIDENTIAL APARTMENT CLEANING
Routine and deep cleaning, organization, and professional support for apartments and residential spaces.
MOVE-IN / MOVE-OUT CLEANING
Professional cleaning support for residents, property managers, landlords, and property owners preparing a space for its next occupant.
EMERGENCY CLEAN-UP SERVICES
Responsive cleaning assistance for unexpected messes, property issues, and situations that require additional support.
GARAGE ORGANIZATION & CLEANUP
Sorting, cleanup, organization, and assistance with removing unwanted items to help turn an overwhelmed space into an organized one.
LAWN & EXTERIOR CLEANUP
Seasonal debris removal, outdoor cleanup, walkways, entrances, patios, and other exterior areas.
AUTO DETAILING
Interior and exterior vehicle cleaning and detail care.
APARTMENT COMPLEX COMMON AREAS
Professional cleaning and upkeep for lobbies, hallways, laundry rooms, entrances, and other shared spaces.
MORE THAN A CLEANING SERVICE.
WE SUPPORT THE OPERATION BEHIND THE EXPERIENCE.
Concierge service is about more than completing a checklist. It's about making your life easier.
Whether you're preparing for an event, moving between homes, managing a property, dealing with an unexpected situation, or simply tackling a project you've been putting off, having the right support can make all the difference.
Our Concierge Services give you access to professional, detail-oriented support without having to coordinate multiple people or figure everything out yourself.
We bring the same hospitality mindset that guides our commercial operations:
- Show up prepared.
- Pay attention to the details.
- Take care of the space.
- Finish the job properly.
YOUR TIME HAS VALUE. YOUR HOME HAS VALUE. YOUR PROPERTY HAS VALUE.
And sometimes the most valuable service we can provide is simply taking something off your plate.
Most companies treat these projects as an extra service. We see them differently. We see them as an opportunity to provide the same level of care, organization, and professionalism wherever our clients need us.
Tell us what you need handled, and we'll help build a service around it.
JONATHAN
FLORES
Back-of-House Strength. Front-of-House Standards. One Level of Excellence.
Hands-on hospitality leadership built around stronger systems, practical solutions, accountability, and execution.
OPERATIONS THAT WORK. STANDARDS THAT HOLD.
Strong hospitality operations don't happen by accident.
They are built through experience, clear standards, disciplined systems, efficient workflows, and people who understand what it takes to keep an operation moving.
My approach is hands-on and operational. I believe you cannot truly understand an operation from behind a desk. You have to see it, walk it, experience it, and work alongside the people responsible for making it happen.
From staffing and scheduling to sanitation, organization, workflow, inventory, and service standards, I focus on the details that have a direct impact on your property every day.
I don't just identify what's wrong. I work alongside your team to help fix it.
WHEN OPERATIONS NEED TO GET BACK ON TRACK
Staffing gaps. Inefficient workflows. Inconsistent standards. Poor organization. Sanitation concerns. Departments that aren't communicating.
Operational problems rarely stay in one department. They can affect productivity, labor, guest experience, compliance, service quality, and the overall performance of a property.
THAT'S WHERE HANDS-ON OPERATIONAL SUPPORT MAKES A DIFFERENCE.
I step into the operation, look at what is actually happening on the floor, identify where processes are breaking down, and help put practical solutions into place.
That can mean reorganizing workflows, strengthening daily procedures, improving scheduling, developing teams, establishing clearer standards, or simply helping management see an operation from a different perspective.
The goal isn't to make your operation complicated. The goal is to make it work better.
EXPERIENCE BUILT FOR THE REAL WORLD
PRACTICAL SUPPORT FOR HOTEL & RESTAURANT OPERATIONS
STAFFING & OPERATIONAL SUPPORT
Experienced operational support for staffing challenges and demanding periods, helping maintain service, cleanliness, organization, and workflow when your team is under pressure.
DEPARTMENTAL REORGANIZATION
Evaluate workflows, responsibilities, scheduling, communication, and daily procedures to identify opportunities for better organization and accountability.
NEW KITCHEN & FACILITY BUILDS
Support the operational side of new kitchens and facilities, including back-of-house workflow, sanitation, organization, equipment placement, staffing, and daily procedures.
BUILT AROUND EXECUTION
There is a difference between telling a team what needs to change and being there to make the change happen. My focus is execution.
I bring structure to busy operations, accountability to daily routines, and consistency to the standards that keep a property running efficiently.
Whether a department has fallen behind, a property is preparing for an inspection, a team is struggling with organization, or management simply wants to improve the way an operation functions, the objective remains the same:
THE RESULT
A stronger operation isn't simply cleaner or more organized. It's an operation where people understand what is expected, standards are clear, resources are being used effectively, communication is stronger, and management has greater confidence in what is happening day to day.
WHY I DO THIS
PASSION FOR CLEANLINESS. PASSION FOR OPERATIONS.
I believe the details matter.
- A properly organized kitchen matters.
- A prepared room matters.
- A clean public space matters.
- A well-trained team matters.
- A process that works matters.
But more importantly, these things work together. My focus has always been on understanding how the pieces of an operation connect—and finding ways to make the entire operation work better.
That mindset is what led to Back of the House Operations.
THE BOH APPROACH
SEE THE OPERATION.
UNDERSTAND THE PROBLEM.
BUILD A PRACTICAL SOLUTION.
EXECUTE.
RAISE THE STANDARD.
Back of the House Operations is built around a simple idea:
The best operations are the ones that work when nobody is watching.
My role is to help build those operations—through experience, hands-on support, practical solutions, and a commitment to doing the work properly.
LET'S TALK ABOUT
YOUR OPERATION.
Every property has different needs. Tell us what is happening, what you need accomplished, and where your operation needs support. We’ll help determine the right next step.
ONE COMPANY. MULTIPLE WAYS TO SUPPORT YOUR OPERATION.
Select the department that best matches your needs, or simply start the conversation and we’ll help guide you.
STEWARDING
KEEP THE KITCHEN MOVING.
Kitchen, dishwashing, sanitation, organization, and back-of-house workflow support.
HOUSEKEEPING
KEEP EVERY ROOM GUEST-READY.
Housekeeping support built around cleanliness, consistency, quality control, and guest readiness.
PUBLIC AREAS
MAKE THE RIGHT FIRST IMPRESSION.
Professional support for lobbies, entrances, restrooms, corridors, elevators, and common spaces.
COMMERCIAL CLEANING
A CLEANER ENVIRONMENT FOR YOUR BUSINESS.
Commercial cleaning support designed around your facility, schedule, employees, and customers.
CONCIERGE SERVICES
PROFESSIONAL HELP FOR THE DETAILS THAT MATTER.
Flexible support for special projects, properties, events, move-in/move-out needs, organization, and unexpected situations.
TELL US WHAT YOUR OPERATION NEEDS.
You don't need to know the exact service before contacting us. Describe the challenge, project, or support you need and we’ll take it from there.
FROM THE FIRST CONVERSATION TO THE FINISHED SERVICE.
We learn about your property, priorities, expectations, and the support you need.
When appropriate, we see the environment firsthand and understand the scope.
We build the service approach around your property, schedule, and operational requirements.
We put the plan into action and provide the support your operation needs.
A BETTER SERVICE STARTS WITH UNDERSTANDING THE OPERATION FIRST.
Start with a conversation. We’ll learn what you need and help determine the right service approach for your property.
IF SOMETHING ISN'T RIGHT, LET US KNOW.
Clear expectations. Professional service. Accountable resolution.
OUR COMMITMENT TO SERVICE
We believe professional service doesn't end when the work is finished. Every property is different. Every service has an agreed scope, schedule, and set of expectations. Our goal is to deliver that service consistently and professionally.
If you believe something was missed, completed differently than expected, or does not meet the agreed scope of work, we want to hear from you. Our resolution process is designed to make it simple: tell us what happened, we review the details, we determine the appropriate next step, and we work toward a fair resolution.
WHEN THERE'S A SERVICE ISSUE, WE LOOK AT THE PROCESS. NOT JUST THE RESULT.
A service issue doesn't always mean someone simply failed to clean an area. Sometimes the disconnect is in the process behind the service.
These are the questions we look at when reviewing a service concern.
WE FOLLOW THE STANDARD. THEN WE VERIFY THE STANDARD.
When we review an operation, we look at the systems behind the work, including:
IF YOU ALREADY HAVE A PROCESS, WE START THERE.
You may already have SOPs, LSOPs, inspection forms, cleaning checklists, or quality-control procedures in place. That's a good starting point. We can review the systems you already use, identify gaps or areas of disconnect, and help strengthen the process where needed.
IF YOU DON'T HAVE A CHECKLIST, WE CAN BUILD ONE.
If a property does not have an effective checklist, inspection process, or documented cleaning standard, we can help develop one around the property, the department, the service, the standard, and the people performing the work.
HOW WE HANDLE A SERVICE CONCERN
SERVICE CREDITS & CORRECTIVE SERVICE
Our services involve labor, scheduling, transportation, staffing, and operational resources that are committed specifically to your property. Because completed labor cannot be returned, completed services are generally not eligible for an automatic cash refund solely because a customer is dissatisfied. When a verified service issue occurs, we may provide corrective work or a service credit toward a future service, depending on the circumstances.
CANCELLATIONS & LOCK-OUTS
Scheduled services require planning. Cancellation terms depend on the service agreement and notice provided (more than 72 hours vs within 72 hours). A lock-out occurs when our team arrives but cannot access the property due to locked entrances or missing access credentials, and may be subject to applicable cancellation terms.
PROPERTY DAMAGE & INCIDENT REVIEW
We take property and equipment concerns seriously. If you believe our team damaged property or equipment during service, please report the incident as soon as possible. We use a documented review process and do not automatically assume responsibility or place responsibility without verified evidence.
FREQUENTLY ASKED QUESTIONS
Do you offer refunds for completed services?
Completed labor is generally not eligible for an automatic cash refund. If a verified service issue occurs, corrective work or a service credit may be considered based on the circumstances.
What is a Service Credit?
A Service Credit is an amount applied toward an eligible future service when a verified service concern has been identified.
How quickly should I report a service concern?
We ask that concerns be reported as soon as possible, preferably within 24 hours of service completion, to give us the best opportunity to review the condition of the property.
What if I am unhappy with the service?
Tell us. We would rather have the opportunity to understand the concern and review what happened than leave an issue unresolved.
PROFESSIONALISM IS PERSONAL.
I've spent more than two decades in hospitality, but the lessons that shaped me started long before I ever held a title. I grew up understanding that hard work wasn't optional. It was part of life.
I created Back of the House Operations because I wanted to build something based on integrity, accountability, structure, and pride in the work. We're not perfect, and no operation is. What matters is how we respond when something needs attention.
— Jonathan Flores
Founder, Back of the House Operations
LET'S TALK ABOUT IT.
If something doesn't look right, don't let the concern sit unresolved. Tell us what happened and provide the information we need to review it.
TERMS & CONDITIONS
Effective Date: September 22, 2026
Welcome to Back of the House Operations
Welcome to Back of the House Operations (“BOH Operations,” “BOH,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of jonathanflores.com (the “Website”) and your interactions with BOH Operations through the Website. By accessing or using the Website, submitting an inquiry, requesting an appointment, requesting a service, or otherwise engaging with BOH Operations through the Website, you acknowledge that you have read, understood, and agree to these Terms.
If you do not agree with these Terms, please do not use the Website. These Terms apply to the Website and general interactions with BOH Operations. Specific services may also be governed by a separate proposal, estimate, service agreement, work order, booking confirmation, statement of work, or other written agreement provided by BOH Operations. If a specific written service agreement applies to your service, that agreement will govern the specific scope, pricing, scheduling, cancellation terms, and other service-specific conditions described in it.
1. ABOUT BOH OPERATIONS
Back of the House Operations provides professional hospitality, commercial cleaning, housekeeping, public area, stewarding, concierge, and operational support services. Our services may be provided to hotels, restaurants, resorts, commercial properties, facilities, businesses, residential properties, events, and other clients depending on the service requested and accepted by BOH Operations. Information presented on the Website is provided for general informational purposes and does not constitute a guarantee that a particular service, staffing arrangement, schedule, price, or scope will be available.
2. USE OF THE WEBSITE
You agree to use the Website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the Website. You may not:
- Use the Website for unlawful, fraudulent, or unauthorized purposes.
- Attempt to gain unauthorized access to the Website or its systems.
- Interfere with or disrupt the Website or its servers.
- Introduce malicious code, viruses, or harmful software.
- Attempt to access information or functionality that has not been made available to you.
- Use information obtained from the Website to harm BOH Operations or another person.
- Copy, reproduce, distribute, modify, or commercially exploit Website content without authorization.
- Misrepresent your identity, affiliation, property, or authority when submitting an inquiry or requesting services.
BOH Operations reserves the right to restrict or terminate access to the Website when reasonably necessary to protect the Website, our business, our clients, or others.
3. SERVICE REQUESTS AND APPOINTMENTS
Submitting a request through the Website does not automatically create a service contract or guarantee that BOH Operations will accept or perform the requested service. Service requests may require additional information, including property or facility information, service location, requested department or service, scope of work, preferred dates and times, access requirements, special instructions, and applicable site conditions.
BOH Operations may contact you to clarify the requested service, discuss the scope, schedule an appointment or walkthrough, provide pricing, or determine whether the requested service can be provided. A service is considered scheduled only after BOH Operations confirms the service and any required payment, authorization, agreement, or other scheduling requirements have been satisfied.
4. SERVICE SCOPE AND PRICING
BOH Operations does not rely on a one-size-fits-all pricing model. Pricing and service requirements may depend on factors including property size, service frequency, type of facility, scope of work, labor requirements, number of personnel required, service duration, scheduling requirements, special equipment or materials, environmental or site conditions, access requirements, and additional services requested.
Any estimate, proposal, or pricing information provided by BOH Operations is based on the information available at the time it is prepared. Changes to the requested scope, property conditions, scheduling requirements, or services may result in changes to pricing or service requirements. Unless otherwise stated in writing, pricing does not constitute a guarantee of an ongoing rate for future services.
5. PAYMENTS
Payment terms will depend on the service, proposal, estimate, service agreement, work order, booking confirmation, or other written arrangement applicable to the service. Unless otherwise stated in writing, clients are responsible for providing accurate payment information and paying all amounts when due. If a third-party payment processor is used, payment information may be processed directly through that provider and may be subject to the provider's own terms and privacy practices. BOH Operations reserves the right to suspend or decline services when amounts due remain unpaid, subject to any applicable agreement or law.
6. CANCELLATIONS, RESCHEDULING, AND REFUNDS
Cancellation and rescheduling terms may vary depending on the service, timing, scope of work, staffing requirements, and applicable service agreement. Any cancellation fees, deposits, minimum charges, or other applicable terms will be communicated before or as part of the applicable service arrangement whenever reasonably possible. Refunds are not automatically provided simply because a client is dissatisfied with completed work. Service concerns will be reviewed based on the agreed scope, applicable standards, work performed, and circumstances surrounding the concern. When appropriate, BOH Operations may provide corrective service, a service credit, refund, or other reasonable resolution depending on the circumstances and applicable agreement.
7. CLIENT RESPONSIBILITIES
Clients are responsible for providing accurate information regarding the property, requested services, scheduling requirements, access conditions, known hazards, special instructions, and other information reasonably necessary for BOH Operations to perform the service. Clients are also responsible for providing reasonable access to the areas where services are to be performed. Clients should identify valuable, fragile, restricted, hazardous, or otherwise sensitive property or areas before service begins. Failure to provide accurate information or reasonable access may affect the ability to perform services as scheduled.
8. PROPERTY ACCESS AND LOCK-OUTS
The client is responsible for providing appropriate access to the property at the scheduled service time. If BOH Operations arrives at the scheduled time and cannot reasonably access the property or service area because of a lock-out, unavailable contact, security restriction, incorrect access information, or another client-related access issue, additional charges or rescheduling requirements may apply depending on the applicable service agreement. BOH Operations will make reasonable efforts to communicate with the client when an access problem occurs.
9. SERVICE QUALITY AND SERVICE CONCERNS
BOH Operations takes service quality seriously. If a client believes that a service was missed, completed incorrectly, did not meet the agreed scope, or otherwise requires attention, the client should contact BOH Operations as soon as reasonably possible. Service concerns may be reviewed by considering the agreed scope of work, applicable standards, checklists, SOPs, LSOPs, inspection records, communications, service documentation, and the actual conditions observed. When a verified service issue is identified, BOH Operations will work with the client toward an appropriate resolution.
10. SOP, LSOP, CHECKLISTS, AND OPERATIONAL REVIEW
When providing operational support, BOH Operations may review or work with existing Standard Operating Procedures (SOPs), Location-Specific Operating Procedures (LSOPs), department checklists, inspection procedures, cleaning standards, sanitation procedures, assignment sheets, and other operational documents. If a client already has established procedures, BOH Operations may use those procedures as the starting point for service and operational review. Where appropriate, BOH Operations may identify opportunities to clarify, strengthen, or improve an existing procedure or checklist. If a client does not have an appropriate checklist or documented process, BOH Operations may assist in developing practical procedures based on the property, department, service requirements, and operational standards. The purpose of this process is to help establish clear expectations, consistent execution, accountability, and appropriate checks and balances.
11. PROPERTY DAMAGE AND INCIDENTS
Clients should report suspected property damage or service-related incidents as soon as reasonably possible. BOH Operations may review photographs, service records, employee or supervisor statements, property information, applicable agreements, and other relevant information when evaluating an incident. If responsibility for verified damage is established, BOH Operations may provide repair, replacement, reimbursement, or another appropriate resolution, subject to the applicable agreement and applicable law. Pre-existing damage, normal wear and tear, defective materials, conditions unrelated to the service, and damage caused by third parties may be evaluated separately.
12. THIRD-PARTY SERVICES AND LINKS
The Website or BOH Operations communications may contain links to third-party websites, services, payment providers, scheduling platforms, or other resources. These third-party services are operated independently from BOH Operations and may have their own terms, privacy policies, and practices. BOH Operations is not responsible for the content, availability, security, or practices of third-party websites or services that it does not control.
13. INTELLECTUAL PROPERTY
Unless otherwise stated, the Website and its content, including text, branding, logos, graphics, photographs, design elements, service descriptions, and other materials, are owned by or licensed to BOH Operations and are protected by applicable intellectual property laws. You may view and use the Website for lawful personal or business purposes related to evaluating or using BOH Operations services. You may not reproduce, modify, distribute, publish, sell, or otherwise exploit Website content without prior written permission, except where permitted by law.
14. CLIENT FEEDBACK AND SUBMISSIONS
If you voluntarily provide feedback, suggestions, comments, testimonials, photographs, or other information to BOH Operations, you represent that you have the right to provide that material. BOH Operations may use feedback to evaluate and improve its services. BOH Operations will not publicly identify a client or publish confidential client information as a testimonial or marketing material without appropriate permission.
15. WEBSITE INFORMATION
BOH Operations makes reasonable efforts to provide accurate and useful information on the Website. However, service descriptions, availability, pricing, schedules, photographs, examples, and other Website information may change over time. Website information does not necessarily create a contractual obligation unless expressly incorporated into a written service agreement, proposal, estimate, work order, booking confirmation, or other applicable agreement.
16. NO GUARANTEE OF RESULTS
BOH Operations will perform services with reasonable care and professional attention consistent with the applicable service arrangement. However, results may depend on property conditions, staffing, access, materials, existing conditions, client instructions, third parties, and other circumstances outside BOH Operations' control. Accordingly, BOH Operations does not guarantee a particular business result, guest response, inspection outcome, operational result, or other outcome unless expressly stated in a written agreement.
17. DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, the Website and its content are provided for general informational purposes. BOH Operations does not guarantee that the Website will always be available, uninterrupted, error-free, or completely secure. Nothing in these Terms is intended to exclude or limit any warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, BOH Operations will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to use of the Website or services, except where such limitation is prohibited by law. Any limitation of liability applicable to a particular service may also be addressed in the applicable service agreement, proposal, estimate, work order, or other written arrangement. Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.
19. INDEMNIFICATION
To the extent permitted by applicable law, a client may be responsible for claims, losses, damages, liabilities, costs, or expenses arising from the client's breach of these Terms, violation of applicable law, misuse of the Website, or negligent or wrongful conduct. Any additional indemnification obligations will be governed by the applicable written service agreement when one exists.
20. FORCE MAJEURE
BOH Operations will not be responsible for delays or inability to perform caused by circumstances beyond its reasonable control. Such circumstances may include severe weather, natural disasters, fire, utility failures, transportation disruptions, labor disruptions, government actions, emergencies, public health events, equipment failures, or other circumstances that materially prevent or interfere with performance. When reasonably possible, BOH Operations will communicate material delays and work with the client to determine an appropriate next step.
21. GOVERNING LAW
These Terms will be governed by the laws applicable in the State of Minnesota, without regard to conflict-of-law principles, except where applicable law requires otherwise. Any dispute will be handled in accordance with applicable law and any dispute-resolution provisions contained in an applicable service agreement.
22. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to the extent permitted by law.
23. NO WAIVER
A failure by BOH Operations to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.
24. ENTIRE AGREEMENT
These Terms, together with any applicable proposal, estimate, service agreement, work order, booking confirmation, statement of work, or other written service arrangement, constitute the agreement governing the applicable relationship. If there is a conflict between these Website Terms and a specific written service agreement, the specific service agreement will control for the service addressed by that agreement.
25. CHANGES TO THESE TERMS
BOH Operations may update these Terms from time to time. When changes are made, the updated Effective Date will be shown at the beginning of the Terms. Your continued use of the Website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
26. PRIVACY
The collection and use of personal information through the Website is governed by the BOH Operations Privacy Policy. The Privacy Policy explains the types of information that may be collected, how information may be used, and how information may be shared or protected.
27. CONTACT BOH OPERATIONS
If you have questions regarding these Terms & Conditions, service arrangements, service concerns, or other Website matters, please use the contact method provided on the BOH Operations Website. When contacting BOH Operations regarding these Terms, please reference "Terms & Conditions" so the request can be directed appropriately.
BOH OPERATIONS
Minnesota & Surrounding Regions
Professional Support. Practical Solutions. Stronger Operations.
© 2026 Back of the House Operations.
PRIVACY POLICY
Effective Date: September 22, 2026
Back of the House Operations ("BOH Operations," "we," "us," or "our") respects your privacy and is committed to protecting personal information collected through our website and services.
This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.
By using the BOH Operations website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE MAY COLLECT
Depending on how you interact with our website and services, we may collect information such as:
CONTACT INFORMATION
Name, Email address, Telephone number, Mailing or service address, Company or property name
SERVICE INFORMATION
Property or facility information, Type of service requested, Scheduling information, Access instructions, Service scope and operational requirements
COMMUNICATION INFORMATION
Information you provide through contact forms, appointment requests, service requests, customer-service communications, email, telephone conversations, or other communications with BOH Operations.
PAYMENT INFORMATION
When payment is required, payment information may be processed through a third-party payment processor. BOH Operations does not need to retain full payment card information when payment is processed through an appropriate third-party provider.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of visits
- Referring website
- Website usage information
- Other technical information necessary to operate, secure, and improve the website
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Respond to inquiries
- Schedule appointments
- Provide requested services
- Understand service requirements
- Prepare estimates or proposals
- Coordinate service delivery
- Process payments
- Respond to service concerns
- Maintain business and service records
- Improve our website and services
- Maintain website security
- Prevent fraud or misuse
- Comply with legal obligations
- Communicate with you regarding services
- Send marketing or promotional communications where permitted
4. SERVICE REQUESTS AND APPOINTMENTS
When you submit an appointment request or service inquiry, the information you provide may be used to understand your needs, evaluate the requested service, communicate with you, and determine appropriate next steps. Submitting an appointment request does not automatically create a service contract or guarantee availability. Additional information may be requested before a service is scheduled or performed.
5. COOKIES AND SIMILAR TECHNOLOGIES
The website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, improve performance, and support security. Third-party services used by the website may also use cookies or similar technologies. You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. ANALYTICS AND WEBSITE USAGE
We may use analytics or similar technologies to understand how visitors interact with the website. This information may help us understand website traffic, identify areas that need improvement, evaluate website performance, and improve the overall user experience.
7. HOW WE SHARE INFORMATION
BOH Operations does not sell personal information in the ordinary course of operating its business. We may share information when reasonably necessary with trusted service providers that assist with website hosting, website maintenance, scheduling, email communications, payment processing, information technology, analytics, security, and administrative services. We may also disclose information when required or permitted by law, including when necessary to respond to legal process, protect rights or property, investigate suspected fraud or misuse, or protect the safety of individuals.
8. INFORMATION SECURITY
BOH Operations uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
9. HOW LONG WE KEEP INFORMATION
We may retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, protect our rights, and maintain appropriate service documentation. When information is no longer reasonably necessary, it may be deleted, destroyed, or otherwise disposed of in accordance with applicable requirements.
10. YOUR PRIVACY RIGHTS
Depending on where you live and whether applicable law applies to your information, you may have certain privacy rights. These rights may include requesting access to personal information, requesting correction of inaccurate information, requesting deletion of personal information, requesting information about how personal information is used, requesting portability of certain information, opting out of certain processing where applicable, and appealing a privacy decision where required by applicable law. Privacy rights vary depending on applicable law, individual circumstances, and whether legal thresholds or exceptions apply.
11. HOW TO REQUEST ACCESS, CORRECTION, OR DELETION
If you would like to request access to, correction of, or deletion of personal information, please use the contact method provided on the BOH Operations website. Please identify your request as a Privacy Request. We may need to verify your identity before completing certain requests. Some requests may be limited or denied where permitted or required by applicable law.
12. CHILDREN'S PRIVACY
The BOH Operations website is intended primarily for businesses, property owners, organizations, clients, and other adults. We do not knowingly solicit personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can evaluate and address the situation appropriately.
13. EMAIL AND MARKETING COMMUNICATIONS
BOH Operations may send service-related communications necessary to respond to inquiries, appointments, service requests, transactions, or other business matters. Where permitted, we may also send promotional or marketing communications. You may unsubscribe from promotional communications by using the unsubscribe instructions provided in those communications. You may continue to receive transactional or service-related communications when they are necessary to provide requested services or respond to your inquiries.
14. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or services. These third parties operate independently and may have their own privacy policies and practices. BOH Operations is not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.
15. BUSINESS TRANSFERS
If BOH Operations is involved in a merger, acquisition, sale of assets, reorganization, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
16. INFORMATION YOU PROVIDE ABOUT OTHER PEOPLE
If you provide BOH Operations with personal information about another individual, you should have appropriate authorization to provide that information. This may include information about property managers, employees, tenants, customers, vendors, contractors, or other individuals involved with a service request.
17. PRIVACY AND SERVICE RECORDS
When providing services, BOH Operations may maintain records related to service requests and operations. These records may include appointment information, service scope, communications, scheduling information, inspection information, service documentation, photographs or records where applicable, and customer concerns and resolutions. Such records may be maintained as reasonably necessary for service delivery, quality control, business operations, dispute resolution, legal compliance, and protection of rights.
18. CHANGES TO THIS PRIVACY POLICY
BOH Operations may update this Privacy Policy from time to time. When changes are made, the Effective Date at the beginning of the policy will be updated. We encourage visitors to review this Privacy Policy periodically for changes.
19. CONTACT BOH OPERATIONS
If you have questions regarding this Privacy Policy or would like to submit a privacy request, please use the contact method provided on the BOH Operations website. Please identify the subject of your communication as "Privacy Request" when appropriate.
20. OUR COMMITMENT TO PRIVACY
BOH Operations is committed to handling personal information responsibly. Our goal is to collect information reasonably necessary to operate our business, provide requested services, communicate with clients, improve our operations, and meet applicable legal requirements. We take reasonable steps to protect the information entrusted to us while recognizing that no electronic system can be guaranteed to be completely secure.
BOH OPERATIONS
Minnesota & Surrounding Regions
Professional Support. Practical Solutions. Stronger Operations.
© 2026 BOH Operations. All Rights Reserved.