1.1 BOH Operations. Back of the House Operations, also referred to as “BOH Operations,” “BOH,” “we,” “us,” or “our.”

1.2 Client. The individual, business, organization, property, or authorized representative requesting or purchasing Services from BOH Operations.

1.3 Website. BOHOperations.com and the BOH Operations pages and forms made available through it.

1.4 Services. Stewarding, Housekeeping, Public Areas, Commercial Cleaning, Concierge Services, operational support, consultations, walkthroughs, project-based assignments, and other agreed services.

1.5 Service Request. An inquiry or request for service, an assessment, a visit, or other information about BOH Services.

1.6 Service Agreement. The final paper work order or other separate written agreement signed in person by both parties that sets the accepted scope and terms for a specific engagement. An invoice is issued separately under those agreed terms.

1.7 Service Location. A hotel, casino, restaurant, convention or event facility, commercial property, residence, or other authorized location where Services are requested.

1.8 Assessment or Walkthrough. A review of a property, operation, service need, or proposed scope. The nature, scope, timing, and any price for this work must be discussed and agreed in writing before it is authorized.

2.1 Services. BOH Operations provides professional operational and service support. Website descriptions are informational and do not guarantee availability for any particular date, property, or scope.

2.2 Service Requests. Submitting a Service Request does not by itself create a contract or obligate BOH Operations to accept or perform Services.

2.3 Review of Requests. BOH may review scope, location, staffing, scheduling, safety, equipment, duration, access, and other operational requirements and may request additional information.

2.4 Appointment Confirmation. A Service is confirmed only after property and scope review, the price is agreed in writing, both parties sign the paper work order in person, and BOH confirms the schedule.

2.5 Assessments and Walkthroughs. These are separately scoped professional services. BOH reviews the requested property and need, then agrees on scope and price before any work is authorized.

2.6 Separate Service Agreements. Specific Services may require a separate Service Agreement. Where a specific written agreement conflicts with these Website Terms, the specific agreement controls for that engagement.

2.7 Changes to Scope. Work outside an accepted scope may require additional authorization, scheduling, personnel, equipment, time, or compensation.

2.8 Right to Decline or Suspend Services. BOH may decline, pause, or discontinue Services when reasonably necessary because of availability, safety, unlawful activity, materially inaccurate information, inappropriate or threatening conduct, nonpayment, denied access, or work materially outside the agreed scope, subject to applicable law.

3.1 Pricing. Pricing is available upon request and may vary with the service, property, scope, schedule, duration, access, and operating requirements. BOH reviews the property and requested work before presenting a proposed price in writing.

3.2 Website Pricing. The Website does not publish a binding price or take payment. A proposed price is provided after property and scope review. The Client may accept or decline before any work is authorized.

3.3 Payment Terms. Any invoice, due date, or deposit requirement is stated separately and agreed in the signed paper work order. The Website does not collect payment or reserve service through a payment step.

3.4 Reservation and Confirmation. A requested date or time is not reserved. BOH reviews availability and scope; service is confirmed only after both parties sign the paper work order in person and BOH confirms the schedule. Payment follows the written terms they agree to.

3.5 Separate Invoicing. After the paper work order is signed, BOH may provide an invoice separately according to the agreed terms. Do not submit payment-card or bank-account information through Website request forms.

3.6 Changes and Cancellations. A Service Request does not create a cancellation fee or payment obligation. Any cancellation, rescheduling, deposit, refund, or other payment terms apply only if stated in the final paper work order signed by both parties.

3.7 Specific Agreement Controls. The signed paper work order governs the agreed price, invoicing, payment, cancellation, and rescheduling terms for that engagement.

4.1 Accurate Information. Clients are responsible for providing materially accurate information concerning the requested Services and Service Location.

4.2 Authority. A person requesting Services on behalf of a business, organization, property, or other Client represents that they have appropriate authority to make the request and, when applicable, enter into the relevant agreement.

4.3 Authorized Access. Clients are responsible for providing lawful and reasonable access to the Service Location and any areas necessary to perform the agreed Services.

4.4 Access Requirements. Clients should provide necessary keys, codes, parking or loading information, security instructions, building authorizations, escorts, and other access information.

4.5 Disclosure of Conditions. Clients should disclose known hazards, restricted areas, damaged equipment, hazardous materials, construction, security requirements, unsafe surfaces, utility issues, and other material conditions that could affect the Services.

4.6 Safe Working Environment. BOH may pause, modify, decline, or discontinue work when an immediate or material safety risk is identified.

4.7 Service Standards. Services are performed according to the accepted scope and applicable professional, operational, sanitation, and safety requirements.

4.8 Methods of Performance. Reasonable methods, sequencing, staffing, and procedures may vary based on property conditions and operational needs.

4.9 Documentation and Verification. BOH may use inspections, checklists, photographs, service records, or supervisor verification where appropriate.

4.10 Pre-Existing Conditions and External Factors. BOH is not responsible merely because a condition is discovered during or after service. Defective equipment, building systems, pre-existing damage, third-party activity, Client activity, undisclosed conditions, or utility interruptions may affect results.

5.1 Information. BOH may collect and use information reasonably necessary to operate the Website, respond to requests, evaluate and schedule Services, administer agreements, communicate, process transactions, maintain records, and protect operations.

5.2 Protection. BOH uses reasonable measures appropriate to the nature of the information and Services involved.

5.3 Service Providers. Website hosting, form delivery, and communications providers may process limited information as necessary to support those functions. The Website does not process payments or collect electronic contract signatures.

5.4 Payment Information. BOH does not request or store full payment-card details through the Website. If payment is arranged separately after a written agreement, follow the payment instructions provided for that transaction.

5.5 Privacy Policy. The BOH Operations Privacy Policy provides additional information concerning collection, use, disclosure, retention, security, and privacy requests.

5.6 Cookies and Website Storage. The Cookie Policy describes the Website code’s current use of cookies and browser storage, the guided Jon Jon chat, and third-party website resources.

6.1 Lawful Use. The Website and Services may be used only for lawful purposes.

6.2 Prohibited Conduct. Users may not use BOH systems or Services for fraudulent, deceptive, abusive, threatening, malicious, or unlawful conduct.

6.3 False Information and Impersonation. Users may not knowingly provide materially false information or impersonate another person or organization.

6.4 Website and System Security. Attempts to gain unauthorized access, introduce malicious code, disrupt systems, or interfere with Website operation are prohibited.

6.5 Security Measures. BOH may use reasonable measures to protect Website forms and business records. These measures do not mean that the Website processes payments or independently screens payment cards.

6.6 Payment Security. The Website does not accept payments. Any separate invoice or payment transaction is subject to the instructions and protections of the payment method used for that transaction.

6.7 Response to Misuse. BOH may reject a request, restrict Website functions, cancel or suspend an engagement, preserve relevant records, or investigate suspected misuse when reasonably appropriate.

6.8 Legal Requests. BOH may preserve or disclose information when required or permitted by applicable law or lawful legal process.

7.1 Confidential Information. Either party may encounter nonpublic business, operational, property, personnel, security, financial, or other confidential information. Each party should use reasonable measures to protect such information and use it only as reasonably necessary in connection with the Services.

7.2 Confidentiality Exceptions. Confidentiality obligations do not apply to information that is lawfully public, previously known without restriction, independently obtained from an authorized source, or required to be disclosed by law or lawful process.

7.3 Names, Marks and Promotional Use. Neither party may use the other party's name, trademarks, logos, confidential operational information, or nonpublic property imagery for promotional purposes without appropriate authorization.

7.4 Service Concerns. Clients may report a service concern through the Website form. BOH reviews the information and the applicable written work order; the Website submission does not by itself determine responsibility or a remedy.

7.5 Review of Concerns. A service concern does not by itself determine responsibility or an outcome. BOH may review the written work order, scope, communications, documentation, photographs, statements, and site conditions.

7.6 Resolution. Any corrective work or other resolution is determined after review and subject to the applicable signed paper work order and applicable law.

7.7 Damage and Incident Reporting. Suspected damage, loss, injury, or other material incidents should be reported as soon as reasonably possible.

7.8 Incident Review. BOH may review photographs, statements, records, property or equipment conditions, interviews, and supervisor documentation to evaluate an incident.

7.9 Responsibility. Discovery of damage after service does not by itself establish causation. If BOH is determined responsible, resolution may include repair, replacement, reimbursement, insurance handling, or another appropriate remedy.

7.10 Third-Party Systems and Conduct. BOH is not responsible for failures or conduct of independent third parties except to the extent responsibility cannot lawfully be excluded.

7.11 Certain Losses. To the fullest extent permitted by applicable law, the final legally approved Terms may limit liability for indirect, incidental, special, exemplary, punitive, or consequential losses and certain business losses.

7.12 Liability Cap. Any monetary limitation of liability should be established in the final attorney-approved Terms or applicable Service Agreement.

7.13 Non-Excludable Liability. Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

7.14 Indemnification. Any final indemnification obligation concerning unlawful conduct, material breach, misrepresentation, unauthorized instructions, or failure to disclose a known material risk should be reviewed and approved by legal counsel before publication.

8.1 Governing Law. Subject to applicable law and any controlling Service Agreement, these Terms are intended to be governed by the laws of the State of Minnesota, without giving effect to conflict-of-law principles that would require another jurisdiction's law.

8.2 Informal Resolution. Before formal proceedings, the parties should make a reasonable good-faith effort to communicate directly about the dispute and requested resolution where appropriate.

8.3 Arbitration Framework — Attorney Review Required. The final Terms may provide for binding individual arbitration for certain disputes, subject to applicable law and appropriate exceptions. The final language should be selected by legal counsel rather than inferred from another company's terms.

8.4 Administrator, Rules and Procedure. If arbitration is adopted, the final Terms should identify the administrator, applicable rules, initiation process, fees, location, and procedures.

8.5 Individual Proceedings. If legally appropriate and adopted, arbitration may be conducted on an individual basis.

8.6 Small Claims. The final provision may preserve access to an eligible small-claims court where appropriate.

8.7 Jury Trial Waiver — Attorney Review Required. Any jury-trial waiver should be included only if counsel determines it is appropriate and enforceable.

8.8 Class or Representative Proceedings — Attorney Review Required. Any class, collective, or representative-action waiver should be included only after legal review.

8.9 Equitable Relief. The final Terms may preserve the ability to seek appropriate court relief concerning property, confidential information, intellectual property, data security, or similar urgent matters.

8.10 Severability. The final dispute-resolution provision should address the effect of any unenforceable subsection.

8.11 Venue. For matters properly heard in court, the final attorney-approved Terms should identify the appropriate Minnesota state or federal venue, subject to applicable jurisdictional requirements.

9.1 Changes to Terms. BOH may update these Terms prospectively as the Website, Services, or business practices change. The effective date identifies the current version.

9.2 Assignment. Rights or obligations under an applicable agreement may be assigned or transferred only as permitted by that agreement and applicable law.

9.3 No Third-Party Rights. Unless expressly stated otherwise, these Terms are intended for BOH and the applicable Client and do not create enforcement rights for unrelated third parties.

9.4 Severability. If a provision is held invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.

9.5 No Waiver. A delay or failure to enforce a provision does not automatically waive the right to enforce it later.

9.6 Independent Relationship. An engagement with BOH does not by itself create a partnership, joint venture, or agency relationship between BOH and the Client.

9.7 Relationship to Service Agreements. A specific Service Agreement controls where its terms conflict with these general Website Terms.

9.8 Intellectual Property. Original BOH Website content, branding, service descriptions, graphics, illustrations, photographs, documents, and other protected materials remain subject to applicable intellectual-property rights.

9.9 Third-Party Services. Website hosting, form delivery, and communications may rely on independent providers and may be subject to their own terms and privacy practices. BOH cannot guarantee uninterrupted operation of independent systems.

9.10 Notices and Communications. BOH may use contact information supplied by the Client for request-related communications. An online request or acknowledgment does not replace the in-person signed paper work order.

9.11 Force Majeure and Events Outside Reasonable Control. Performance may be delayed, modified, or prevented by severe weather, emergencies, government action, building closure, utility interruption, transportation disruption, labor disruption, acts of nature, or other events beyond reasonable control. Applicable payment or rescheduling consequences remain subject to the Service Agreement and law.

9.12 Survival. Provisions that by their nature should continue after an engagement ends—including certain payment, confidentiality, intellectual-property, liability, recordkeeping, and dispute-resolution provisions—may survive to the extent applicable.

9.13 Order of Precedence. These Website Terms and incorporated policies govern Website use. A specific paper work order signed in person by both parties controls the service scope, agreed price, schedule, and engagement terms where it differs from these general Website Terms. A Website request or acknowledgment is not a substitute for that signed work order.

9.14 Service Review. Service concerns may be submitted through the Website service-review form so BOH can review the information and respond as appropriate.

9.15 Contacting BOH. Questions concerning these Terms may be submitted through the appropriate contact or request method on BOHOperations.com. BOH is not required to publish a direct email address on the Website.