1.1 Information You Provide Directly. We collect information you choose to provide through Website forms, service requests, appointment inquiries, consultations, walkthroughs, agreements, payment arrangements, service concerns, and privacy requests. The information requested depends on the purpose of the form or communication.

1.2 Contact Information. Depending on your request, this may include your name, email address, telephone number, mailing or service address, business or property name, and role. Required form fields are marked; provide only the additional information needed to explain your request.

1.3 Service and Property Information. We may collect details about the property, requested work, preferred dates and times, staffing needs, access arrangements, parking, restrictions, and relevant site conditions. Do not include access codes, passwords, or unnecessary private details in an initial Website request.

1.4 Communications and Jon Jon Chat. Information submitted through Website forms is sent to BOH through the form-delivery provider. Jon Jon is a guided, rule-based chat that runs in your browser, not a live conversation with BOH or an external AI service. Its messages are displayed only in the open page and are not sent to BOH or written to cookies, localStorage, or sessionStorage. Reloading the page clears the displayed conversation; closing the chat panel or switching sections does not. Use a Website form to contact BOH, and do not enter personal or sensitive information in the chat.

1.5 Transaction and Payment Information. BOH may keep invoice, deposit, payment-status, transaction, and service records for work arranged separately. The Website does not accept or process payments. Any payment provider used for a separate transaction handles payment details under its own terms and privacy notice. Do not enter full payment-card numbers or banking credentials in Website forms.

1.6 Information About Other People. If you provide information concerning another person, such as a property manager, employee, tenant, vendor, contractor, or security contact, you should have appropriate authority or another lawful basis to provide it.

2.1 Website and Technical Information. The hosting and form-delivery provider, Netlify, and providers of externally hosted images may receive technical information when your browser connects to their services. This can include an IP address, browser and device details, requested resource, referring page, and request time. The Website code does not include analytics or advertising-tracking scripts. Provider-side settings, logs, and retention are not established by the Website code and are subject to those providers’ practices.

2.2 Website Usage. BOH may use technical information available from hosting and form-delivery providers to keep the Website working, protect security, respond to submissions, and troubleshoot problems. No analytics dashboard or advertising tracker is configured in the Website code.

2.3 Cookies and Browser Storage. The Website code does not set or read cookies and does not use localStorage or sessionStorage. This does not guarantee that the host or external providers never use their own technologies. The Cookie Policy explains these distinctions and browser controls.

3.1 Directly From You. Information may be received when you use the Website, submit a form, communicate with BOH, request Services, enter into an agreement, or otherwise interact with us.

3.2 From an Authorized Representative. Information may be provided by a business, organization, property representative, employer, manager, or other authorized person concerning a Service.

3.3 Automatically Through Website Delivery. Hosting, CDN, security, and form providers may generate technical information when their services deliver the Website or process a submitted form. The Website code does not itself run analytics or advertising tracking.

3.4 From Service Providers. BOH may receive information submitted through the Website’s form-delivery provider. Any invoice or payment transaction is arranged separately after written scope and terms have been agreed.

4.1 Services. We use information to respond to inquiries, assess requested work, discuss scheduling, conduct consultations and walkthroughs, prepare proposed scope and pricing, coordinate personnel, deliver agreed services, and communicate about the engagement. A request or preferred appointment time is not a confirmed booking.

4.2 Business Operations. Information may be used to maintain records, administer Client relationships, document Services, manage scheduling, review performance, respond to concerns, improve Services, and support legitimate administrative functions.

4.3 Website and Security. Information may be used to operate and maintain the Website, diagnose technical issues, protect security, investigate suspected fraud or misuse, prevent unauthorized activity, and improve performance.

4.4 Legal and Compliance. Information may be processed to comply with applicable legal obligations, respond to lawful process, establish or defend legal rights, enforce agreements, maintain required records, protect BOH, Clients, personnel or property, and investigate suspected unlawful activity, fraud, or security incidents.

4.5 Communications. We use the contact details you provide to respond to your request and communicate about appointments, services, agreements, payments, concerns, and privacy matters. Submitting an inquiry does not sign you up for a Website newsletter.

4.6 Optional Business Updates. The Website has no newsletter signup. Any separate promotional communication BOH may offer in the future will be handled according to applicable law and the choices provided with that communication.

5.1 Service Providers. Providers supporting hosting, content delivery, form delivery, business communications, information technology, and security may process information needed for those functions. Website forms are configured for Netlify’s form-delivery service. Payment arrangements made outside the Website are described separately below.

5.2 Payment Information. The Website does not process payments. If payment is arranged separately under a signed work order, the necessary transaction information may be processed by the payment provider used for that transaction.

5.3 Professional Advisers. Information may be disclosed where reasonably necessary to attorneys, accountants, insurers, auditors, consultants, or other professional advisers.

5.4 Legal Requirements and Protection. Information may be disclosed to comply with law or lawful process, respond to authorized government or regulatory requests, enforce agreements, investigate suspected fraud or unlawful conduct, protect legal rights or property, or protect the safety of Clients, personnel, or others.

5.5 Business Transactions. Information may be disclosed or transferred as reasonably necessary in connection with a merger, acquisition, financing, restructuring, sale of assets, transfer of operations, or similar transaction, subject to applicable law.

5.6 At Your Direction. BOH may disclose information when you request, direct, or appropriately authorize us to do so.

6.1 Sale. BOH’s stated business model does not involve selling personal information for money. This statement does not replace any broader definition of sale or sharing under applicable privacy law; any required disclosures and choices depend on the practices and legal requirements that apply to BOH.

6.2 Advertising and Tracking. The Website code contains no advertising pixel or targeted-advertising tracker. This description concerns the Website code, not an assurance about every setting or record maintained independently by the host or external providers.

6.3 Required Choices. BOH will provide disclosures or opt-out mechanisms required by applicable law based on its actual Website practices.

6.4 Changes. If BOH introduces analytics, advertising, externally processed chat, or persistent browser storage, we will review these policies and any required notice or choice before enabling the new practice.

7.1 Operational Records. BOH may maintain appointment information, scope and scheduling records, Service Location information, operational observations, inspection information, service documentation, Client communications, service concerns, and resolution records.

7.2 Photographs and Documentation. Where appropriate and lawful, photographs or other records may document site conditions, work performed, quality checks, completion, or a reported concern. Avoid including personal details unrelated to the work. Any separate authorization required for documentation or another use must be addressed for that use.

7.3 Appropriate Use. Service documentation may be used for legitimate operational, quality-control, documentation, dispute-resolution, safety, legal, or business purposes. Separate authorization may be obtained where required.

8.1 Safeguards. BOH uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

8.2 No Absolute Guarantee. No website, electronic communication, network, payment system, or storage method can be guaranteed completely secure.

8.3 Security Incidents. If BOH becomes aware of a suspected security incident affecting information under its control, it will assess the circumstances and take appropriate response steps, including any notice or other action required by applicable law.

8.4 Sensitive Information. Unless specifically requested through an appropriate secure process, do not submit passwords, Social Security numbers, complete payment-card numbers, bank-account credentials, or other unnecessary highly sensitive information through ordinary Website forms.

9.1 Retention. Retention depends on the record and why it is needed. BOH may keep information for service delivery, communications, accounting, agreements, quality records, disputes, security, and applicable tax, insurance, or legal requirements. This policy does not establish a single retention period for all records.

9.2 Disposal. When information is no longer needed, it may be deleted, destroyed, or deidentified as appropriate. Legal holds and required business records can limit deletion; backup and archival copies may remain until their applicable retention cycle ends. Provider-held records may have separate retention periods.

10.1 Rights Depend on Applicable Law. Your privacy rights depend on the law that applies, your residence, the information involved, and whether BOH is subject to that law. The examples below do not promise that every right applies to every person or request.

10.2 Potential Rights. Depending on applicable law, you may be able to request access, correction, deletion, a copy of information, details about certain uses or disclosures, or applicable opt-outs. Some laws also provide consent-withdrawal or appeal rights. Use the Privacy Request form to ask which rights apply to your situation.

10.3 Exceptions. Applicable law may allow or require BOH to keep some information or limit a request, for example for an ongoing transaction, required records, security, a dispute, or legal obligations. Where required, BOH will explain a refusal or limitation and any available next steps.

10.4 Non-Discrimination. BOH will not unlawfully discriminate against an individual for exercising a privacy right provided by applicable law.

11.1 Submitting a Request. Use the Privacy Request form on this page for privacy questions or to request access, correction, deletion, an applicable opt-out, or review of a prior response. Select the closest request type and describe what you need. You do not need to include unnecessary sensitive information.

11.2 Verification. BOH may ask for information reasonably needed to verify your identity or authority before releasing, changing, or deleting personal information. Any additional verification instructions will be provided separately; do not send identity documents or account credentials in the initial Website form.

11.3 Authorized Representatives. Where permitted by law, an authorized representative may submit certain requests on another person's behalf. BOH may verify the representative's authority and, where appropriate, the identity of the individual concerned.

11.4 Response. BOH will review your request, seek clarification or verification when needed, and respond within any applicable legal deadline. If a lawful extension or exception applies, BOH will provide any notice required by that law.

12.1 Intended Audience. The Website and services are intended for businesses, property representatives, clients, and adults requesting services. The Website is not directed to children.

12.2 Children’s Information. BOH does not knowingly seek children’s personal information through the Website. If we learn that such information was collected in circumstances requiring deletion or another action under applicable law, we will take the required steps.

12.3 Parent or Guardian Requests. A parent or legal guardian who believes a child has provided personal information may submit a Privacy Request through the Website.

13.1 Third-Party Services. Netlify provides Website hosting and form delivery. Some images are loaded from external providers, including Unsplash, which receive technical requests when those images load. The Website has no payment processor or live booking integration. Invoicing and payments are arranged separately after a signed paper work order.

13.2 Independent Practices. Third parties may maintain their own privacy notices, terms, security practices, and data-handling procedures. Unless otherwise stated, this Policy does not govern independent third parties BOH does not control.

14.1 Operational Information. In providing Services, BOH may encounter information concerning a Client's property, operations, employees, vendors, security procedures, equipment, business processes, or other nonpublic matters.

14.2 Confidentiality. Confidential business or property information may also be governed by the BOH Terms & Conditions, a Service Agreement, confidentiality agreement, or other written agreement.

14.3 Different Concepts. This Privacy Policy primarily addresses personal information concerning identifiable individuals. Confidential business information that is not personal information may be protected separately by contract or applicable law.

We may revise this policy when Website features, services, providers, information practices, or applicable requirements change. The Last Updated date identifies the latest wording revision; any revised effective date will be stated separately. Where required, BOH will provide additional notice or obtain consent rather than relying only on posting an updated policy.

Use the Privacy Request form on this page to ask about this policy or BOH’s handling of your personal information. Describe the relevant request, record, or concern so we can understand and respond. Do not include passwords, full payment-card numbers, Social Security numbers, banking credentials, or unnecessary sensitive information.

Our aim is to use information needed to respond to requests, deliver agreed services, maintain appropriate records, protect operations, and meet applicable requirements. Questions about these practices are welcome through the Privacy Request form.