01 · Kitchen OperationsStewarding
Support for kitchen sanitation, dish flow, cookware, equipment care, and organized back-of-house work areas.
Explore Stewarding →Hospitality Operations & Support
The Work Behind
the Experience.
Back-of-House Strength. Front-of-House Standards. One Level of Excellence.
Practical support for stewarding, housekeeping, and public areas—built around your property’s needs.
Serving Apple Valley, Minnesota, and nearby communities within about a 35-minute drive.
SERVICE STANDARDS
The Core of BOH Operations
Hospitality Department Support
Three focused departments. Each request is reviewed for the property, scope, schedule, and operational needs.
01 · Kitchen Operations
02 · Room ReadinessHousekeeping
Room and housekeeping support with attention to presentation, organization, and property standards.
Explore Housekeeping →
03 · Guest-Facing SpacesPublic Areas
Support for shared spaces, guest-facing areas, and the details that shape a property’s first impression.
Explore Public Areas →Additional Service Lines
Other ways BOH can support your property.
Commercial Cleaning and Concierge are available as separate service paths alongside the core hospitality departments.
Built on real hospitality experience.
BOH brings hands-on experience across hotels, casinos, restaurants, convention centers, and healthcare operations. That background informs practical support for the routines, workflows, and standards that keep hospitality service moving.
Confidence In The Work
Clear coverage. Safety-minded work. A documented closeout.
$1 million liability insurance
BOH Operations carries $1 million in liability insurance.
Safety-aware service
Work is planned with attention to site safety, sanitation, and applicable property requirements.
Checklist-based closeout
Agreed work is checked against its scope and applicable checklist or SOP, with a supervisor walkthrough when arranged.
A clear next step
Request → property review → paper work order → confirmation.
A website request is not a service contract or confirmation. BOH reviews the need and discusses scope before the in-person work order.
Stewarding Department
The Operational Backbone of the Kitchen.
Structured stewarding support built around sanitation, dishroom flow, smallwares readiness, banquet execution, and the systems that keep culinary service moving.
More Than a Dishroom
Stewarding is an operational system.
When stewarding is structured correctly, culinary teams have clean equipment, sanitized smallwares, organized work areas, and dependable support exactly when service demands it.
Back of the House Operations approaches stewarding as a complete support function—not simply dishwashing. We focus on workflow, sanitation, readiness, accountability, and coordination across culinary, banquets, and property operations.
Operational Coverage
What a Strong Stewarding Department Supports
The details behind the kitchen determine whether the operation stays prepared, sanitary, and ready for the next service period.
Dishroom & Warewashing Flow
Dish machines, pot wash, china, glassware, flatware, cookware, rack flow, breakdown stations, and organized return-to-service.
Sanitation & Kitchen Readiness
Work areas, floors, drains, waste points, sanitation-critical zones, closing standards, and preparation for the next operating period.
Smallwares & Equipment Support
Organization and availability of the tools culinary and banquet teams rely on throughout service.
Banquets & High-Volume Events
China, glassware, silverware, hot boxes, event breakdown, rapid turnover, replenishment, and coordination with banquet and culinary teams.
Leadership & Shift Structure
Clear assignments, shift priorities, team direction, workflow oversight, accountability, and communication with operating departments.
Deep Cleaning & Recovery
Focused support for accumulated conditions, scheduled deep-clean projects, operational recovery, and restoring standards.
Stewarding Services
Support at Every Level of the Department
Select the role or service that fits your operation. The appointment page will open with your selection ready.
Leadership
Executive Steward
Department-level leadership for workflow, staffing priorities, sanitation standards, inventory awareness, banquet coordination, and daily execution.
Supervision
Lead Steward
Shift-level direction that keeps assignments organized, standards visible, and the team aligned with culinary and banquet demands.
Daily Operations
Kitchen Steward
Core warewashing, sanitation, equipment handling, organization, and back-of-house support throughout the service period.
Specialized Cleaning
Deep Clean Steward
Intensive cleaning support for scheduled projects, difficult buildup, floors, walls, equipment areas, and sanitation-focused recovery work.
Utility Support
Kitchen Utility Steward
Flexible operational support focused on utility areas, organization, movement of equipment and supplies, waste flow, and maintaining back-of-house readiness.
What We Look For
We look beyond the visible cleaning.
A stewarding operation can appear busy and still have gaps that affect service. Our review focuses on how the department actually functions throughout the day.
Workflow bottlenecks
Shift coverage & assignments
Sanitation gaps
Dish machine & equipment conditions
Smallwares organization
Breakdown & waste flow
Culinary / stewarding communication
Opening & closing readiness
When Operations Need More Support
Built for Daily Operations, High Volume, and Recovery
Opening & Transition Support
Establish workflows, assignments, organization, and operating standards when opening or transitioning a stewarding function.
High-Volume & Event Support
Add structured support around banquets, conventions, peak periods, special events, and other high-demand operating windows.
Standards & Recovery Support
Address operational gaps, restore organization, reinforce sanitation expectations, and help the department return to a dependable rhythm.
Operational Support
Support for daily operations, transitions, and recovery.
BOH Operations can support stewarding departments that need additional structure during high volume, staffing gaps, leadership transitions, openings, special events, deep-clean cycles, or operational recovery.
The goal is not simply to add hands. It is to strengthen the workflow, sanitation standards, organization, and accountability that keep the back of house moving.
Operational Assessment
Need help identifying the gap?
Request an operational assessment to review stewarding workflow, sanitation readiness, staffing structure, equipment flow, and operational priorities.
Kitchen Safety & Sanitation
Clean flow. Safe work. Ready equipment.
Stewarding support is planned around the property’s approved sanitation procedures, the accepted scope, and the equipment and site requirements for the assignment.
Sanitation procedures
Work follows the property’s approved SOPs or LSOPs, product directions, and equipment procedures for the agreed areas.
Organized kitchen flow
Attention to dishroom flow, clean and soiled item separation, cookware and smallwares readiness, waste points, and orderly work areas.
Safety and closeout
Site safety, approved chemical and equipment use, and the agreed checklist help guide the work. A property supervisor walkthrough can be arranged at closeout.
Services follow the property’s requirements and applicable health and food-safety rules. A service request does not replace the property’s own food-safety program or regulatory responsibilities.
Your Property. Your Standards. Our Support.
Strengthen the operation behind the service.
Choose a stewarding service or request an operational assessment to review your operation, priorities, and support needs.
Housekeeping Department
Guest Readiness Starts Behind the Door.
Structured housekeeping support built around room readiness, inspection, linen flow, deep cleaning, property support, and the standards guests experience the moment they enter.
More Than Room Cleaning
Housekeeping is a complete guest-readiness system.
A strong housekeeping department connects room attendants, inspectors, laundry, housemen, leadership, front desk, and maintenance around one goal: releasing clean, complete, guest-ready rooms consistently.
Back of the House Operations supports the structure behind that result—room flow, quality control, linen availability, assignments, communication, documentation, and the operational discipline required across every shift.
Operational Coverage
What a Strong Housekeeping Department Supports
The guest sees the finished room. The operation depends on everything that happens before that door is released.
Room Turnover & Readiness
Daily departures, stayovers, arrivals, priority rooms, special requests, room status, and organized turnover throughout the shift.
Inspection & Quality Control
Room presentation, cleanliness, amenities, maintenance observations, documentation, and verification before release.
Linen & Laundry Flow
Clean-linen availability, soiled-linen movement, folding, staging, distribution, par awareness, and support for uninterrupted room production.
Houseman & Floor Support
Linen delivery, trash removal, supply movement, corridor support, heavy tasks, and the logistics that keep attendants productive.
Leadership & Shift Structure
Assignments, priorities, productivity awareness, room-status communication, team direction, accountability, and cross-department coordination.
Deep Cleaning & Recovery
Detailed cyclical cleaning, neglected-room recovery, focused projects, high-touch areas, fixtures, surfaces, and presentation restoration.
Housekeeping Services
Support at Every Level of the Department
Select the role or service that fits your operation. The appointment page will open with your selection ready.
Leadership
Executive Housekeeper
Department-level leadership for room operations, staffing priorities, productivity, inspections, linen flow, communication, and consistent execution across the housekeeping department.
Quality Control
Room Inspector
Detailed room inspection and release support focused on cleanliness, presentation, amenities, maintenance observations, documentation, and consistent guest-ready standards.
Guest Room Operations
Room Attendant
Daily guest-room cleaning, sanitizing, restocking, bed and bath presentation, stayover service, departure turnover, and room readiness aligned with property standards.
Linen Operations
Laundry Attendant
Laundry and linen-cycle support including sorting, washing, drying, folding, staging, organization, and distribution to help maintain reliable room-production flow.
Property Support
Houseman
Floor and logistics support for linen movement, supplies, waste removal, corridor readiness, heavy tasks, and the behind-the-scenes movement that keeps housekeeping productive.
Specialized Cleaning
Deep Clean Room Attendant
Intensive room cleaning for detailed projects, cyclical maintenance, accumulated conditions, fixtures, surfaces, and restoration work beyond standard daily turnover.
What We Look For
We look beyond whether the room appears clean.
Housekeeping performance depends on the systems connecting people, rooms, linen, inspections, and communication. Our operational review focuses on how the department functions throughout the day.
Room-status communication
Assignments & productivity flow
Inspection consistency
Linen availability & movement
Supply & cart readiness
Maintenance communication
Deep-clean priorities
Leadership & accountability
Operational Support
Support for daily operations, transitions, and recovery.
BOH Operations can support properties that need additional structure during high occupancy, staffing gaps, leadership transitions, opening periods, special projects, deep-clean cycles, or operational recovery.
The goal is not simply to add hands. It is to strengthen the systems that help rooms move from dirty to inspected to guest-ready with consistency.
Operational Assessment
Need help identifying the gap?
Request an operational assessment to review housekeeping workflow, room readiness, staffing structure, quality control, and operational priorities.
ROOMS READY. STANDARDS VISIBLE. OPERATIONS MOVING.
Build stronger housekeeping operations behind every guest stay.
Choose the housekeeping role you need or request an assessment to review the operation.
Public Areas Department
First Impressions Are Built in the Spaces Everyone Sees.
Structured public-area support built around entrances, lobbies, corridors, elevators, restrooms, meeting spaces, floors, grounds, and the continuous presentation of your property.
More Than Visible Cleaning
Public areas shape the experience before a guest reaches the room.
Entrances, lobbies, corridors, elevators, restrooms, meeting spaces, and exterior approaches are in constant motion. They require continuous attention—not just a one-time cleaning.
Back of the House Operations supports the structure behind that presentation: assignments, inspection routines, floor care, high-touch attention, grounds readiness, communication, and accountability across the day.
Public Areas Services
The Right Support Across Every Guest-Facing Space
Select the role that matches your operation. Each request continues through the BOH appointment process.
Department Leadership
Director Of Public Areas
Leadership support for assignments, inspections, presentation standards, staffing priorities, floor-care planning, communication, and accountability across high-traffic public spaces.
Shift Leadership
Public Areas Lead Attendant
Hands-on shift support that helps coordinate assignments, maintain standards, address changing priorities, and keep public spaces consistently guest-ready.
Daily Presentation
Public Areas Attendant
Continuous care for lobbies, entrances, corridors, elevators, restrooms, meeting areas, high-touch surfaces, and other shared guest-facing spaces.
Floor Care
Public Areas Floor Tech
Specialized floor-care support for scheduled maintenance, appearance recovery, high-traffic surfaces, and the detailed work required to keep floors presentation-ready.
Exterior Readiness
Grounds Attendant
Exterior presentation support focused on entrances, walkways, grounds, visible debris, arrival areas, and maintaining a clean first impression before guests enter the property.
What We Look For
We look beyond whether the lobby appears clean.
Public-area performance depends on coverage, timing, visibility, inspection, floor care, and how quickly changing conditions are addressed throughout the property.
Lobby & entrance readiness
Restroom inspection cycles
Corridor & elevator presentation
Floor-care priorities
High-touch attention
Meeting-space turnover
Exterior & grounds readiness
Shift coverage & accountability
Operational Support
Support for daily operations, transitions, and recovery.
BOH Operations can support public-area teams that need additional structure during high occupancy, special events, staffing gaps, leadership transitions, opening periods, floor-care projects, or operational recovery.
The goal is not simply to clean what is visible. It is to strengthen the coverage, routines, inspection, and accountability that keep guest-facing spaces consistently ready.
Operational Assessment
Need help identifying the gap?
Request an operational assessment to review public-area coverage, presentation standards, floor care, staffing structure, inspection routines, and operational priorities.
Guest-Facing Readiness
The spaces guests see first deserve steady attention.
Public-area support is organized around presentation, safe passage, and consistent readiness across the agreed guest-facing spaces.
First impressions
Entrances, lobbies, corridors, elevators, meeting spaces, and other listed areas are maintained to the property’s stated presentation standards.
Guest-aware safety
Work considers guest traffic, access, wet-floor risks, approved products and equipment, and communication of observed hazards to the designated property contact.
Visible quality checks
Assignments and inspections follow the agreed checklist or property standard. A supervisor can walk the completed areas with the service provider when arranged.
FIRST IMPRESSIONS. CONTINUOUS STANDARDS. READY SPACES.
Keep every shared space working for the guest experience.
Choose the public-areas role you need or request an assessment to review the operation.
COMMERCIAL CLEANING
Professional Cleaning for Businesses That Expect More.
Hospitality-level attention to detail, reliable facility support, and cleaning plans built around the way your business operates.
Your workplace is part of your business.
It affects how employees work, how customers see you, and how your operation functions every day.
Back of the House Operations provides professional commercial cleaning services for businesses that need more than basic janitorial support. We bring the attention to detail, consistency, organization, and operational awareness used in hospitality environments to commercial spaces.
From routine cleaning and sanitation to deep cleaning and specialized support, we build services around your facility, schedule, and business operation.
The BOH Cleaning Approach
Clean with a purpose.
BOH plans cleaning around the area, surface, condition, and property expectations. Appropriate tools, care between areas, organized routines, and timing around your operation guide the accepted work.
Steam cleaning, pressure washing, and other methods are reviewed for the surface and scope before confirmation.
Targeted Projects · Overnight Requests
Specialty Cleaning Services
Focused cleaning for a specific area, surface, or project at gas stations, active or completed construction sites, convention centers, and other commercial properties. Deep cleaning, steam cleaning, and pressure washing may be used where suitable for the surface and agreed scope. Request daytime, evening, or overnight service around your business hours.
Find Support for Your Property
Cleaning built around your business.
Start with your property type. These choices lead to BOH’s existing services. The areas, methods, frequency, price, and schedule are agreed after review.
Offices & Workplaces
Work areas, entrances, common spaces, and shared facilities.
Tell us: Workstation access, occupied hours, and priority areas.
Manufacturing & Industrial Facilities
Agreed work areas, shared spaces, and facility cleaning projects.
Tell us: Restricted zones, site conditions, and equipment boundaries.
Schools & Educational Facilities
Classrooms, corridors, shared areas, and cleaning projects.
Tell us: Building access, occupied periods, and property requirements.
Gyms & Fitness Centers
High-touch areas, floors, changing areas, and shared facilities.
Tell us: Operating hours, floor surfaces, and equipment access.
Retail & Shopping Centers
Customer areas, entrances, floors, and agreed shared spaces.
Tell us: Customer traffic, opening hours, and surface conditions.
Banks & Financial Institutions
Customer areas, offices, entrances, and agreed shared spaces.
Tell us: Security authorization, restricted areas, and access windows.
Gas Stations & Convenience Stores
Targeted deep cleaning for agreed areas, fixtures, floors, and surfaces.
Tell us: Area condition, access, utilities, and overnight preferences.
Construction Sites & Project Spaces
Focused cleaning of agreed accessible areas and project surfaces.
Tell us: Construction stage, surface materials, site access, and conditions.
Convention & Event Facilities
Targeted cleaning projects for agreed event areas, floors, and surfaces.
Tell us: Event timing, target areas, access, and required readiness.
Service Coverage
More Than Surface-Level Cleaning
Commercial support is built around the condition of the facility, traffic patterns, operating hours, and the standards your business needs maintained consistently.
Routine Facility Cleaning
Scheduled support for work areas, common spaces, entrances, restrooms, break areas, and other high-use zones.
Restroom & High-Touch Sanitation
Focused attention to frequently used surfaces and sanitation-sensitive areas that influence employee and visitor confidence.
Floor & Detail Care
Cleaning support for hard floors, carpeted areas, edges, corners, fixtures, and overlooked details that affect the overall appearance of a facility.
Deep Cleaning
Project-based cleaning for facilities that need a reset, additional detail work, seasonal attention, or support beyond the regular routine.
Recurring Service Support
Consistent service plans can be structured around your operating schedule, traffic levels, priority areas, and service expectations.
Quality & Accountability
Clear expectations, service verification, communication, and attention to recurring concerns help keep standards from slipping over time.
Built Around the Facility
A Cleaning Plan Should Fit the Operation.
No two facilities operate exactly the same. Service needs can change based on occupancy, customer traffic, shift schedules, sensitive work areas, events, deliveries, and the times when cleaning can be completed without disrupting business.
We review your request and, when needed, arrange an assessment to understand those details before defining the appropriate service approach. Final scope, scheduling, and payment requirements are confirmed through the service process rather than assumed from a generic package.
What We Review
✓ Facility layout and priority areas
✓ Operating hours and access windows
✓ Employee, guest, and customer traffic
✓ Restrooms, shared spaces, and high-touch points
✓ Recurring concerns and presentation standards
✓ Routine, deep-clean, or project-based needs
Operational Awareness
We Understand the Operation Behind the Cleaning
A commercial cleaning company should understand that every facility has a business happening inside it. People are working. Customers are arriving. Meetings are happening. Equipment is operating. Deliveries are coming in. Business doesn't stop because it's time to clean.
That's why our approach is designed to work with your operation—not against it. We take the time to understand your schedule, your environment, your priorities, and the details that matter to your business.
• Clean around the operation.
• Respect the environment.
• Communicate clearly.
• Take care of the details.
CLEAN SPACE. PROFESSIONAL IMAGE. RELIABLE SUPPORT.
Let's Build the Right Cleaning Plan for Your Business.
Quick Answers
Before you submit a request.
Can I request evening or overnight cleaning?
Yes. Request daytime, evening, or overnight service using the date, start time, and hours fields. The date is the day work starts. An end time marked “next day” crosses midnight. All times remain pending availability review.
Do I need an assessment for every service?
No. If you know the direct operational service you need, you can submit a service request. Leadership engagements and matters requiring diagnosis or professional recommendations begin with an assessment. If you are unsure, use Service Guidance.
How is the price determined?
BOH reviews the service, target areas, condition, duration, access, equipment, and scheduling needs before providing the applicable scope and price. A website request does not purchase a fixed assessment or confirm a quoted amount.
Can I request one-time or recurring support?
Focused, one-time work can begin with a direct service request. Recurring coverage, larger projects, and crew requirements begin with an assessment to review scope, staffing, equipment, and scheduling capacity. No recurring engagement or crew is reserved automatically.
Can I request steam cleaning or pressure washing?
Describe the area, surfaces, condition, and desired result in a Specialty Cleaning request. Steam cleaning or pressure washing may be appropriate, but the method, equipment, access, and utilities must be reviewed before acceptance.
Can BOH create SOPs and checklists?
Yes. Operational Procedures & Documentation covers custom SOPs, inspection checklists, duties, task lists, and formatting of existing documents. It is a separate professional service with agreed deliverables, timeline, and pricing.
What if I have a concern about completed service?
For an item identified more than 24 hours after closeout, use the Service Review form to identify the property, service date, and area or work process to be reviewed. BOH reviews the accepted scope, checklist or SOP/LSOP, and closeout record to understand what occurred. A request does not by itself determine fault or promise a remedy.
How often should a restaurant be cleaned?
Different areas have different cleaning needs. Food-service tasks, shared spaces, floors, and deep-clean projects need a plan suited to how the operation uses them. BOH can review your existing routines and scope; a property-specific schedule requires an assessment rather than a generic interval from this chat.
How does BOH approach professional cleaning?
BOH starts with the agreed area, condition, access, and scope. Methods and equipment are selected for the work, followed by cleaning and checks appropriate to the engagement. Detailed procedures and department-specific instructions can be developed through Operational Procedures & Documentation.
What does a hygienic cleaning approach mean?
It means considering the task, surface, tool care, and separation of work between areas, rather than treating every space in the same way. BOH reviews the applicable property requirements and accepted scope before confirming the approach.
CONCIERGE SERVICES
Professional Help for the Details That Matter.
Flexible, detail-oriented support for your property, projects, events, and the work that deserves professional attention.
One less project on your list.
Not every project fits into a standard service. Sometimes you need an extra set of hands, professional attention, or someone you can trust to take care of the details from start to finish.
Our Concierge Services bring the organization, attention to detail, and hospitality-level care of professional operations into homes, properties, events, and personal projects.
From preparing a property for a move to organizing a garage, supporting a special event, refreshing an apartment, or handling an unexpected cleanup, we provide flexible services designed around what you need.
You tell us what needs to be done. We help take care of the rest.
Tailored Assistance
OUR CONCIERGE SERVICES
Operational Philosophy
MORE THAN A CLEANING SERVICE.
WE SUPPORT THE OPERATION BEHIND THE EXPERIENCE.
Concierge service is about more than completing a checklist. It's about making your life easier.
Whether you're preparing for an event, moving between homes, managing a property, dealing with an unexpected situation, or simply tackling a project you've been putting off, having the right support can make all the difference.
Our Concierge Services give you access to professional, detail-oriented support without having to coordinate multiple people or figure everything out yourself.
We bring the same hospitality mindset that guides our commercial operations:
- Show up prepared.
- Pay attention to the details.
- Take care of the space.
- Finish the job properly.
Why Concierge Services Matter
YOUR TIME HAS VALUE. YOUR HOME HAS VALUE. YOUR PROPERTY HAS VALUE.
And sometimes the most valuable service we can provide is simply taking something off your plate.
Each project starts with a conversation about the space, the work, and the support you need. We see them as an opportunity to provide the same level of care, organization, and professionalism wherever our clients need us.
YOUR PROJECT. YOUR PROPERTY. YOUR TIME.
Tell us what you need handled, and we'll help build a service around it.
About Jonathan Flores
About Me
About Me
Jonathan Flores
Back-of-House Strength. Front-of-House Standards. One Level of Excellence.
Hands-on hospitality leadership built around stronger systems, practical solutions, accountability, and execution.
OPERATIONS THAT WORK. STANDARDS THAT HOLD.
Strong hospitality operations don't happen by accident.
They are built through experience, clear standards, disciplined systems, efficient workflows, and people who understand what it takes to keep an operation moving.
My approach is hands-on and operational. I believe you cannot truly understand an operation from behind a desk. You have to see it, walk it, experience it, and work alongside the people responsible for making it happen.
From staffing and scheduling to sanitation, organization, workflow, inventory, and service standards, I focus on the details that have a direct impact on your property every day.
I don't just identify what's wrong. I work alongside your team to help fix it.
Operational Recovery
WHEN OPERATIONS NEED TO GET BACK ON TRACK
Staffing gaps. Inefficient workflows. Inconsistent standards. Poor organization. Sanitation concerns. Departments that aren't communicating.
Operational problems rarely stay in one department. They can affect productivity, labor, guest experience, compliance, service quality, and the overall performance of a property.
THAT'S WHERE HANDS-ON OPERATIONAL SUPPORT MAKES A DIFFERENCE.
I step into the operation, look at what is actually happening on the floor, identify where processes are breaking down, and help put practical solutions into place.
That can mean reorganizing workflows, strengthening daily procedures, improving scheduling, developing teams, establishing clearer standards, or simply helping management see an operation from a different perspective.
The goal isn't to make your operation complicated. The goal is to make it work better.
Real-World Expertise
EXPERIENCE BUILT FOR THE REAL WORLD
PRACTICAL SUPPORT FOR HOTEL & RESTAURANT OPERATIONS
STAFFING & OPERATIONAL SUPPORT
Experienced operational support for staffing challenges and demanding periods, helping maintain service, cleanliness, organization, and workflow when your team is under pressure.
DEPARTMENTAL REORGANIZATION
Evaluate workflows, responsibilities, scheduling, communication, and daily procedures to identify opportunities for better organization and accountability.
NEW KITCHEN & FACILITY BUILDS
Support the operational side of new kitchens and facilities, including back-of-house workflow, sanitation, organization, equipment placement, staffing, and daily procedures.
Disciplined Execution
BUILT AROUND EXECUTION
There is a difference between telling a team what needs to change and being there to make the change happen. My focus is execution.
I bring structure to busy operations, accountability to daily routines, and consistency to the standards that keep a property running efficiently.
Whether a department has fallen behind, a property is preparing for an inspection, a team is struggling with organization, or management simply wants to improve the way an operation functions, the objective remains the same:
IDENTIFY THE PROBLEM.
FIX THE PROCESS.
STRENGTHEN THE TEAM.
RAISE THE STANDARD.
Tangible Results
THE RESULT
A stronger operation isn't simply cleaner or more organized. It's an operation where people understand what is expected, standards are clear, resources are being used effectively, communication is stronger, and management has greater confidence in what is happening day to day.
LESS CHAOS. MORE CONTROL. BETTER EXECUTION.
Core Philosophy
WHY I DO THIS
PASSION FOR CLEANLINESS. PASSION FOR OPERATIONS.
I believe the details matter.
- A properly organized kitchen matters.
- A prepared room matters.
- A clean public space matters.
- A well-trained team matters.
- A process that works matters.
But more importantly, these things work together. My focus has always been on understanding how the pieces of an operation connect—and finding ways to make the entire operation work better.
That mindset is what led to Back of the House Operations.
Methodology
THE BOH APPROACH
01
SEE THE OPERATION.
02
UNDERSTAND THE PROBLEM.
03
BUILD A PRACTICAL SOLUTION.
04
EXECUTE.
05
RAISE THE STANDARD.
BUILT FROM EXPERIENCE. DRIVEN BY RESULTS.
Back of the House Operations is built around a simple idea:
The best operations are the ones that work when nobody is watching.
My role is to help build those operations—through experience, hands-on support, practical solutions, and a commitment to doing the work properly.
YOUR OPERATION. YOUR STANDARDS. OUR EXPERIENCE.
Beyond the Core Departments
Additional Services & BOH Resources
Commercial Cleaning and Concierge are separate service lines. Explore operational documentation, property guidance, and the standards behind BOH work here as well.
Commercial Cleaning
Focused facility cleaning, specialty cleaning, and project-based work. Methods and service scope are reviewed for the site.
Explore Commercial Cleaning →Concierge Services
Guest-facing support offered as a separate path for properties that need it.
Explore Concierge →Operational Procedures & Documentation
Custom SOPs, inspection checklists, duties, task lists, and document formatting are scoped to the property’s needs.
About Jonathan Flores
Learn about Jonathan’s hospitality background, hands-on approach, and the experience behind Back of the House Operations.
Why BOH Operations
Learn about the experience and approach behind the service.
Service Standards
Review the operating principles behind sanitation, organization, appearance, consistency, and guest experience.
Need help choosing a path? Use Service Guidance or request an assessment.
APPOINTMENTS & INQUIRIES
LET'S TALK ABOUT
LET'S TALK ABOUT
YOUR OPERATION.
Every property has different needs. Tell us what is happening, what you need accomplished, and where your operation needs support. We’ll help determine the right service and next step.
CHOOSE A SERVICE
Choose Your Service
ONE COMPANY. MULTIPLE WAYS TO SUPPORT YOUR OPERATION.
Know exactly what support you need? Choose the department and specific service, then request the date, start time, number of hours, and number of professionals you need. Leadership services and needs that are still unclear begin with an operational assessment.
Personal attention. Carefully scoped support.
BOH accepts work based on the agreed scope, schedule, equipment, and available staffing capacity. Direct requests are for focused, one-time support. Larger projects, recurring coverage, and work requiring a crew begin with an assessment so the required resources can be reviewed before an engagement is accepted.
Commercial Cleaning · Choose Your Industry
What kind of property needs cleaning?
Select an industry to open the corresponding service request. The final areas, methods, schedule, and scope are reviewed for the property before work is accepted.
For gas station, construction, convention, steam-cleaning, or pressure-washing requests, describe the target area and desired method in Specialty Cleaning. Requested dates remain subject to availability review.
Concierge Services · Quick Choices
Choose the service you need.
Select a tile to open its service details and request options below. The final scope, access, schedule, and any special requirements are reviewed for each property.
Submitting a request does not guarantee immediate availability or emergency response. Work is confirmed after scope and scheduling review.
How It Works
FROM THE FIRST CONVERSATION TO THE FINISHED SERVICE.
01 — UNDERSTAND
We learn about your property, priorities, expectations, and the support you need.
02 — WALK
When appropriate, we see the environment firsthand and understand the scope.
03 — PLAN
We build the service approach around your property, schedule, and operational requirements.
04 — EXECUTE
We put the plan into action and provide the support your operation needs.
Explore Our Departments
SUPPORT BUILT AROUND THE WAY YOUR OPERATION ACTUALLY WORKS.
Each department is structured around a different part of the operation. Explore the support available, then select the department and service that match your needs.
Stewarding
Keep the heart of the house moving.
Operational leadership and hands-on support for dishwashing, sanitation, smallwares, breakdown stations, banquet support, kitchen flow, and inspection readiness.
Housekeeping
Protect the guest-room experience.
Structured room operations support including leadership, room inspection, room attendants, housemen, laundry support, and detailed cleaning needs.
Public Areas
Make the right first impression.
Support for lobbies, entrances, restrooms, corridors, elevators, meeting areas, floors, grounds, and other high-visibility spaces throughout the property.
Commercial Cleaning
Hospitality standards beyond hospitality.
Professional cleaning support for offices, industrial environments, schools, fitness facilities, retail spaces, banks, and other commercial properties.
Concierge
Professional help for the details that matter.
Flexible support for residential cleaning, move-in and move-out needs, common areas, exterior cleanup, organization projects, and select property services.
Not Sure Where to Start?
Tell us what is happening.
You do not need to diagnose the operation or guess which service to choose. Tell us about the property, the area involved, and what you are seeing so BOH Operations can help identify the right service path.
This is service guidance—not an operational assessment. If you already know the exact role you need, use the service selector above for direct operational support.
Operational Assessment
Bring BOH Operations into your operation.
Request a professional assessment when you want BOH Operations to evaluate the property, department, standards, workflow, sanitation, staffing structure, or leadership needs firsthand.
Assessments are scoped individually. Duration, pricing, and any payment requirements are determined after the request is reviewed.
Why Back of the House Operations
MORE THAN LABOR. OPERATIONAL SUPPORT WITH A STANDARD BEHIND IT.
The goal is not simply to fill a shift. BOH Operations brings hospitality experience, structure, accountability, and an understanding of how back-of-house performance affects the entire property.
Operational Experience
Support shaped by real hotel, casino, food-and-beverage, and high-volume operating environments.
Property-Specific Planning
The approach is built around your scope, schedule, standards, access, and operating priorities.
Clear Accountability
Defined service expectations, documented request details, and a clear agreement before work begins.
One Level of Excellence
Back-of-house strength with front-of-house standards—focused on consistency, presentation, and execution.
What To Expect
A CLEAR PATH FROM REQUEST TO SERVICE.
Your request moves through property review, agreed scope and price, in-person signatures, and invoicing under the signed terms.
01
Choose the Support
Select the department and specific service that best match the work you need accomplished.
02
Build the Service Request
Provide the date, shift window, staffing need, facility information, and relevant service notes.
03
Request & Review
Review your request and scope. BOH will discuss pricing after reviewing the property. Any work is authorized only after both parties agree to the written work order and sign it in person.
YOUR PROPERTY. YOUR STANDARDS. OUR SUPPORT.
A BETTER SERVICE STARTS WITH UNDERSTANDING THE OPERATION FIRST.
Choose the service when you already know what you need. Direct support can be requested by date, start time, and service window. Leadership support and needs that are not yet clear begin with an operational assessment. Your requested schedule is reviewed before any applicable service agreement is finalized. Pricing is available upon request. BOH reviews the property and scope, agrees on the price with you in writing, and presents a paper work order for in-person signatures before work is authorized.
SELECT A SERVICEWhy Choose BOH OperationsThe service matters.
The service matters.
The thinking behind it matters too.
When you meet BOH in person, the conversation begins with how your operation works. This website brings that same perspective to your first service request: understand the need, define the work, and set clear expectations.
The BOH Difference
Practical experience. Clear expectations.
Experience behind the service
BOH’s approach is built on hands-on hospitality work across hotels, casinos, restaurants, and convention operations. That perspective helps connect a cleaning task with the department, workflow, and guest experience it supports.
Attention to the operation
A clean area still needs to be organized, prepared, and usable. BOH considers access, equipment care, daily routines, and presentation when defining the accepted work.
Support that fits the property
A targeted overnight project and an operational assessment serve different needs. BOH reviews scope, equipment, scheduling, and staffing capacity before accepting work. Larger or recurring coverage begins with an assessment.
Safety and sanitation awareness
Jonathan’s background includes safety coordinator responsibilities, participation in safety committees, hands-on safety checks, and experience working with Board of Health standards. Kitchen work is planned with attention to the property’s approved procedures and applicable health and food-safety requirements, including local health department and agriculture requirements where they apply.
Knowledge made practical
When an operation needs clearer instructions, SOPs, checklists, duties, and task lists can be developed as a separately scoped professional service. The goal is to make agreed expectations easier to follow and verify.
Risk Awareness & Work Verification
Defined work. Safety awareness. A practical closeout.
BOH Operations carries $1 million in liability insurance. Jonathan’s experience includes safety coordinator responsibilities and participation in safety committees. Service planning considers site conditions, property rules, and applicable sanitation and health requirements.
Kitchen and housekeeping safety
For kitchen work, the accepted scope follows the property’s approved procedures and applicable health and food-safety requirements, including relevant local health and agriculture requirements. Housekeeping and public-area work is planned around site safety, safe product and equipment use, and property standards.
How completed work is checked
The work is checked against the agreed scope and applicable checklist, SOP, or LSOP. When arranged, the property supervisor and service provider walk the completed areas and record closeout before departure. For an item identified more than 24 hours later, use the Service Review form. BOH reviews the process, accepted scope, checklist/procedure, and closeout record to understand what occurred.
The review is intended to understand the work process and procedure. It does not rely on an open-ended text or photo exchange or automatically determine fault or a remedy.
How Requests Become Service
A clear process from the start.
1. Describe the need
Choose a service or tell BOH what is happening. Provide the property, requested schedule, and details needed for review.
2. Review the operation
BOH reviews availability, scope, site conditions, and whether an assessment or additional information is needed.
3. Agree the work
Applicable scope, pricing, agreement, and payment requirements are established before confirmation.
4. Confirm and follow through
Work follows the accepted scope, with communication and verification appropriate to the engagement.
Facilities We Support
Find support for your property.
Browse hospitality departments or find the commercial cleaning service that fits your facility. Every request is reviewed for the actual property, scope, and scheduling needs.
Hospitality Operations
Support behind the guest experience.
Hotels & Resorts
Room care, stewarding, public-area support, and department needs.
Restaurants & Food Service
Kitchen sanitation, dish flow, equipment care, and stewarding support.
Explore Stewarding →Casinos & Hospitality Properties
Coordinated support across hospitality departments and shared spaces.
Convention & Event Operations
Public-area coverage, stewarding needs, and focused cleaning projects.
Explore Public Areas →Commercial & Project Spaces
Choose your facility.
Start with your property type. These choices lead to BOH’s existing services. The areas, methods, frequency, price, and schedule are agreed after review.
Offices & Workplaces
Work areas, entrances, common spaces, and shared facilities.
Tell us: Workstation access, occupied hours, and priority areas.
Manufacturing & Industrial Facilities
Agreed work areas, shared spaces, and facility cleaning projects.
Tell us: Restricted zones, site conditions, and equipment boundaries.
Schools & Educational Facilities
Classrooms, corridors, shared areas, and cleaning projects.
Tell us: Building access, occupied periods, and property requirements.
Gyms & Fitness Centers
High-touch areas, floors, changing areas, and shared facilities.
Tell us: Operating hours, floor surfaces, and equipment access.
Retail & Shopping Centers
Customer areas, entrances, floors, and agreed shared spaces.
Tell us: Customer traffic, opening hours, and surface conditions.
Banks & Financial Institutions
Customer areas, offices, entrances, and agreed shared spaces.
Tell us: Security authorization, restricted areas, and access windows.
Gas Stations & Convenience Stores
Targeted deep cleaning for agreed areas, fixtures, floors, and surfaces.
Tell us: Area condition, access, utilities, and overnight preferences.
Construction Sites & Project Spaces
Focused cleaning of agreed accessible areas and project surfaces.
Tell us: Construction stage, surface materials, site access, and conditions.
Convention & Event Facilities
Targeted cleaning projects for agreed event areas, floors, and surfaces.
Tell us: Event timing, target areas, access, and required readiness.
A Professional Service
Operational Procedures & Documentation
Clear instructions. Practical checklists. Consistent expectations. BOH develops professionally formatted documentation around the way your property and departments work.
Start With What You Have
Your standards are a strong starting point.
Already have SOPs, LSOPs, checklists, or department standards? BOH can review the materials you use today, learn how they support your operation, and help organize or refine them into practical documents for your team. We can start with what is in place, identify a useful next step, and shape the work around your department’s needs.
Standard Operating Procedures (SOPs)
Step-by-step procedures tailored to the department, task, equipment, and agreed operating standards.
Inspection & Quality Checklists
Professionally formatted lists for readiness checks, inspections, cleaning verification, and follow-through.
Duties & Responsibility Checklists
Clear duties and accountability for roles, shifts, departments, and recurring responsibilities.
Task Lists & Work Schedules
Daily, weekly, periodic, opening, closing, and project task lists that make expectations easier to follow.
Scoped as its own engagement.
This professional work is priced separately from cleaning or operational staffing. BOH reviews the document types, existing materials, property needs, format, review rounds, and requested timeline before proposing scope and pricing. A property visit or assessment may be needed. Submitting a request does not create a contract or confirm a delivery date.
Operational Procedures & Documentation
Review My Existing Procedures
Tell us about the procedures or department documents you have and what you would like to strengthen. BOH will review the request and determine an appropriate scope and next step. This request does not confirm a contract, price, or delivery date.
Documentation request submitted.
BOH will review the project before determining scope, pricing, and next steps. Your requested timeline is not a confirmed delivery date.
Customer Communication
COMMENTS, QUESTIONS & CONCERNS
We welcome questions, feedback, service-related concerns, and requests for assistance. Back of the House Operations will review your message and determine the appropriate next step.
Call or text: (612) 238-0075comments@jonathanflores.comServing Apple Valley and nearby communities within about a 35-minute drive
Meet Jon Jon
A little guidance. A clearer next step.
Ask a basic company or service question, explore your options, or find the right request form. Jon Jon uses prepared answers; professional advice and in-person visits require a completed assessment request.
Message submitted.
Thank you for contacting BOH Operations. Your message has been received for review. For an in-person visit, please submit a service assessment request.
REPORTING A CONCERN
If your concern relates to a completed BOH service, request a review so we can understand what happened and determine the next step.
Service Standards & Resolution
CLEAR STANDARDS. ACCOUNTABLE SERVICE. A PROCESS FOR MAKING THINGS RIGHT.
BOH Operations believes professional service should be understood before work begins, supported while work is underway, and verified when the job is complete. These standards explain what clients can expect and how we respond when something needs another look.
From Request To Completion
WHAT YOU CAN EXPECT FROM BOH
01 · BEFORE SERVICE
CLEAR BEFORE WE BEGIN
We review the requested service, property or facility details, scheduling needs, access requirements, known restrictions, and the accepted scope before work begins.
When additional information is needed, we may clarify expectations, staffing, equipment, timing, documentation, or site conditions before confirming the service.
02 · DURING SERVICE
DISCIPLINED IN EXECUTION
Work is performed against the agreed scope with attention to professional conduct, sanitation, safety, workflow, property-specific requirements, and communication.
If a material condition changes the work, BOH may communicate the issue, document it, and determine whether the scope, schedule, staffing, or method needs to be adjusted.
03 · AFTER SERVICE
VERIFY, DOCUMENT & FOLLOW THROUGH
Completed work is checked against the accepted scope and the applicable property checklist, SOP, or LSOP. When arranged with the property, its supervisor walks the completed areas with the service provider and records the closeout before departure.
If an item is identified more than 24 hours after closeout, submit a Service Review request. BOH reviews the accepted scope, checklist or procedure, closeout record, and relevant process to understand what occurred. The review focuses on how the work was planned and carried out, not assigning blame based only on a complaint.
Our Standard Of Performance
THE STANDARD DOESN'T STOP WHERE THE GUEST CAN'T SEE.
BOH Operations is built around a simple principle: back-of-house work deserves the same discipline, presentation, and accountability expected in guest-facing spaces. That standard guides how we approach every department and every service.
AGREED SCOPE
The accepted work, organization of work areas, and quality expectations are understood before service. Material changes are communicated to support operational consistency and the guest experience.
SANITATION & SAFETY
Work is approached with appropriate sanitation, safety, and operational requirements in mind.
PROFESSIONAL PRESENCE
Professional appearance, conduct, communication, and respect for the property remain part of the service standard.
VERIFICATION
Where appropriate, inspections, documentation, service records, or supervisor review support completion and accountability.
The BOH Approach
WE DON'T JUST IDENTIFY WHAT'S WRONG.
We work alongside your team to understand the gap, strengthen the process, and move the operation toward a cleaner, more consistent standard.
Back-of-House Strength. Front-of-House Standards. One Level of Excellence.
When Something Needs Another Look
WE REVIEW THE PROCESS, NOT JUST THE RESULT.
A service concern can involve scope, communication, access, site conditions, timing, procedure, equipment, documentation, or execution. A Service Review gives BOH the information needed to understand what happened and determine a reasonable response.
STEP 1
REPORT
Identify the property, service date, area, and work process or procedure to be reviewed.
STEP 2
DOCUMENT
The review uses the accepted scope, applicable checklist or SOP/LSOP, supervisor walkthrough or sign-off when available, and other relevant service records.
STEP 3
REVIEW
BOH reviews the accepted scope, available documentation, site conditions, and work process to understand what occurred.
STEP 4
RESOLVE
After reviewing the records and work process, BOH will explain its findings and any next step appropriate to the accepted scope and applicable Service Agreement.
REPORTING A CONCERN
For an item identified more than 24 hours after closeout, submit a Service Review request with the property, service date, and area to be reviewed. BOH checks the accepted scope, applicable checklist or SOP/LSOP, and closeout process to understand what happened. The review is about the work process and procedure; submitting a request does not by itself determine fault or promise a remedy.
Shared Responsibility
WHAT HELPS SERVICE GO RIGHT
SCOPE & COMMUNICATION
Service is based on the accepted scope and information provided. Material changes may require a revised plan, schedule, staffing level, or agreement.
PROPERTY ACCESS
Clients are responsible for lawful and reasonable access, accurate instructions, necessary keys or codes, and required building or security authorization.
KNOWN CONDITIONS
Known hazards, damaged equipment, restricted or sensitive areas, utility issues, fragile items, and other material conditions should be disclosed before service.
SAFE WORKING ENVIRONMENT
BOH may pause, modify, or discontinue work when an immediate or material safety risk prevents the service from being performed responsibly.
Damage & Incident Review
INCIDENTS RECEIVE A SEPARATE REVIEW.
Suspected damage, loss, injury, or another material incident should be reported as soon as reasonably possible. BOH may review the accepted scope, closeout checklist or SOP/LSOP, supervisor documentation, service records, and relevant equipment or property conditions.
A condition discovered after service does not by itself establish when or how it occurred. BOH reviews the available process records and relevant conditions before discussing any next step under the applicable agreement and circumstances.
Pre-Existing & Outside Conditions
THE SITE CONDITION MATTERS.
Defective equipment, building systems, pre-existing damage, third-party activity, client activity, undisclosed conditions, construction, utility interruptions, or other circumstances outside BOH's reasonable control may affect service or results.
These conditions are considered when BOH reviews performance, incidents, corrective work, credits, or other requested resolutions.
Corrective Work & Service Credits
RESOLUTION SHOULD MATCH THE ISSUE.
Where appropriate after review, BOH may provide corrective work, re-performance, follow-up, a Service Credit, or another reasonable response. Cancellation, refund, credit, and corrective-work terms remain subject to the applicable Service Agreement and circumstances.
Specific Agreements
YOUR SERVICE AGREEMENT CONTROLS.
These Service Standards are a practical overview. If a signed Service Agreement, proposal, statement of work, work order, booking confirmation, or other specific written agreement establishes different requirements, that specific agreement controls for the engagement.
Need Help Identifying The Gap?
LET'S REVIEW IT TOGETHER.
If you are not sure which service your operation needs, schedule a walkthrough so BOH can understand the property, workflow, and operational concern. If the concern involves a completed service, start a Service Review instead.
Website & Service Terms
TERMS & CONDITIONS
Effective October 2, 2026 · Last Updated October 2, 2026 · BOHOperations.com
Clear information about using this Website, requesting services, and agreeing on work before it begins. Read these terms alongside the Privacy Policy, Cookie Policy, and your signed service agreement.
ABOUT THESE TERMS
Back of the House Operations (“BOH,” “we,” “us,” or “our”) provides information about hospitality operations and support services through BOHOperations.com (the “Website”). These terms explain Website use and the process for requesting services. “You” means a visitor or person contacting BOH; a “client” is a person or organization engaging BOH under an agreed service arrangement.
REQUESTS ARE NOT BOOKINGS
Submitting a form, selecting a preferred date, using Jon Jon, or generating a request summary does not reserve staff, confirm availability, accept a price, or authorize work. BOH reviews the request and property requirements before discussing scope, schedule, and pricing. A request is not accepted merely because the Website displays a submission confirmation.
WRITTEN SCOPE & AUTHORIZATION
Before work is authorized, BOH and the client agree on the scope and price and sign a paper work order in person. The signed document records the engagement’s requirements, including scheduling, staffing, access, payment, and any special conditions. A Website summary, service description, or chat answer does not replace that agreement. Changes to agreed work should be documented and approved by the parties before the additional or changed work begins.
PRICING, PAYMENT & CANCELLATION
Website descriptions are not binding quotes. Pricing depends on the agreed work, property, staffing, and schedule. The Website does not collect payments; invoicing and payment follow the signed work order. Any deposit, cancellation, rescheduling, refund, or service-credit arrangement must be addressed in that agreement. These terms do not introduce an automatic cancellation fee or a blanket no-refund rule.
ACCURATE INFORMATION & SITE ACCESS
Provide accurate contact, property, and service details and identify known access restrictions, hazards, or conditions that may affect the work. If you act for a business, property, or another person, you should have authority to make the request and share the information. Access arrangements, client responsibilities, and necessary site resources are confirmed for the engagement. Do not send passwords, access codes, payment-card numbers, or unnecessary sensitive information through Website forms or Jon Jon.
SAFE WORK & SERVICE CHANGES
Services depend on the agreed scope, site conditions, access, staffing, and safe working arrangements. If a condition materially affects the work, BOH may need to pause, clarify the issue, or discuss a scope or schedule change. Emergency clean-up requests remain subject to review and acceptance; the Website is not an emergency-response channel. For immediate danger, contact the appropriate emergency services.
SERVICE CONCERNS & RESOLUTION
Report a service concern as soon as reasonably possible and provide the relevant date, location, agreed scope, and a clear description of the issue. BOH may review service records, site conditions, and supporting information to determine appropriate next steps. Corrective work, follow-up, credits, or refunds depend on the signed agreement, the circumstances, and applicable law. Nothing on this page removes rights or remedies that cannot lawfully be waived.
WEBSITE INFORMATION & ACCEPTABLE USE
Website content is general information about BOH services, not a property-specific assessment or professional legal, safety, or regulatory advice. Jon Jon gives preset guidance and cannot confirm availability, quote prices, change agreements, or send a message to BOH. Do not misuse forms, submit fraudulent requests, interfere with Website operation, or attempt unauthorized access. External content and linked services are subject to their providers’ own terms.
PRIVACY & CONFIDENTIAL INFORMATION
The explains how BOH handles personal information, and the explains Website technology. Any additional confidentiality obligations for property or business information should be recorded in the signed agreement. Share only the information needed for your request through the appropriate channel.
AGREEMENTS, UPDATES & QUESTIONS
The signed service agreement controls the specific engagement if it differs from this general Website overview, subject to applicable law. Updating this page does not by itself amend an existing signed agreement. The Last Updated date identifies the latest wording revision. For questions about these terms or a request, use the .
Website Technology
COOKIE POLICY
Effective October 1, 2026 · Last Updated October 2, 2026 · BOHOperations.com
This policy explains cookies and similar technologies, what the current BOH Operations Website code uses, and your browser controls. Cookies are small files a website may store on your device; localStorage and sessionStorage are other forms of browser storage. Read this with the for information about form submissions and technical requests.
Cookies and tracking
The current Website code does not set or read cookies, use localStorage or sessionStorage, or include analytics scripts, advertising pixels, or targeted-advertising trackers. This describes BOH’s Website code, not every setting or record maintained by external providers. Netlify hosts the Website and handles submitted forms, and some images load from external providers, including Unsplash. Those providers may receive technical request information, such as an IP address and browser details, and may use technologies under their own policies. Technical logs and form records are not the same as cookies.
Forms and Jon Jon
Submitting a Website form sends the information you enter through Netlify’s form-delivery service to BOH. See the for details. Jon Jon is a guided, rule-based chat, not a live conversation or externally processed AI chat. Messages remain in the open page and are not sent to BOH or saved in cookies or browser storage. Closing its panel or switching Website sections does not clear the conversation; reloading the page does. Do not enter personal or sensitive information in the chat.
Managing cookies
Your browser settings usually let you inspect, block, or delete cookies and other site data, including third-party cookies. Controls vary by browser and device, and blocking provider technologies may affect their content or services. Deleting cookies does not delete form submissions or server-side records already received by BOH or a provider. For a request concerning BOH-held personal information, use the Privacy Request form on the Privacy Policy page.
Questions or changes
BOH will review this policy if Website technology or information practices change, and will address any required notice or choice before enabling new tracking or storage. The Last Updated date shows the latest wording revision. For questions, use the ; use the Privacy Request form for personal-information requests.
Privacy Commitment
PRIVACY POLICY
Effective October 1, 2026 · Last Updated October 2, 2026 · BOHOperations.com
Back of the House Operations (“BOH,” “we,” “us,” or “our”) respects your privacy. This policy explains how we handle personal information when you visit BOHOperations.com (the “Website”), submit a request, communicate with us, or receive our services. Personal information means information that identifies, relates to, or can reasonably be linked to an individual. The Cookie Policy explains cookies, browser storage, and the guided Jon Jon chat.
This policy applies to Website visitors, people requesting services, current and former clients, and people acting on behalf of a business or property. A signed service agreement may include additional confidentiality and information-handling requirements. This policy describes information handling; it does not confirm a booking or authorize work.
01
INFORMATION WE COLLECT
1.1 Information You Provide Directly. We collect information you choose to provide through Website forms, service requests, appointment inquiries, consultations, walkthroughs, agreements, payment arrangements, service concerns, and privacy requests. The information requested depends on the purpose of the form or communication.
1.2 Contact Information. Depending on your request, this may include your name, email address, telephone number, mailing or service address, business or property name, and role. Required form fields are marked; provide only the additional information needed to explain your request.
1.3 Service and Property Information. We may collect details about the property, requested work, preferred dates and times, staffing needs, access arrangements, parking, restrictions, and relevant site conditions. Do not include access codes, passwords, or unnecessary private details in an initial Website request.
1.4 Communications and Jon Jon Chat. Information submitted through Website forms is sent to BOH through the form-delivery provider. Jon Jon is a guided, rule-based chat that runs in your browser, not a live conversation with BOH or an external AI service. Its messages are displayed only in the open page and are not sent to BOH or written to cookies, localStorage, or sessionStorage. Reloading the page clears the displayed conversation; closing the chat panel or switching sections does not. Use a Website form to contact BOH, and do not enter personal or sensitive information in the chat.
1.5 Transaction and Payment Information. BOH may keep invoice, deposit, payment-status, transaction, and service records for work arranged separately. The Website does not accept or process payments. Any payment provider used for a separate transaction handles payment details under its own terms and privacy notice. Do not enter full payment-card numbers or banking credentials in Website forms.
1.6 Information About Other People. If you provide information concerning another person, such as a property manager, employee, tenant, vendor, contractor, or security contact, you should have appropriate authority or another lawful basis to provide it.
02
INFORMATION COLLECTED AUTOMATICALLY
2.1 Website and Technical Information. The hosting and form-delivery provider, Netlify, and providers of externally hosted images may receive technical information when your browser connects to their services. This can include an IP address, browser and device details, requested resource, referring page, and request time. The Website code does not include analytics or advertising-tracking scripts. Provider-side settings, logs, and retention are not established by the Website code and are subject to those providers’ practices.
2.2 Website Usage. BOH may use technical information available from hosting and form-delivery providers to keep the Website working, protect security, respond to submissions, and troubleshoot problems. No analytics dashboard or advertising tracker is configured in the Website code.
2.3 Cookies and Browser Storage. The Website code does not set or read cookies and does not use localStorage or sessionStorage. This does not guarantee that the host or external providers never use their own technologies. The explains these distinctions and browser controls.
03
SOURCES OF PERSONAL INFORMATION
3.1 Directly From You. Information may be received when you use the Website, submit a form, communicate with BOH, request Services, enter into an agreement, or otherwise interact with us.
3.2 From an Authorized Representative. Information may be provided by a business, organization, property representative, employer, manager, or other authorized person concerning a Service.
3.3 Automatically Through Website Delivery. Hosting, CDN, security, and form providers may generate technical information when their services deliver the Website or process a submitted form. The Website code does not itself run analytics or advertising tracking.
3.4 From Service Providers. BOH may receive information submitted through the Website’s form-delivery provider. Any invoice or payment transaction is arranged separately after written scope and terms have been agreed.
04
HOW & WHY WE USE PERSONAL INFORMATION
4.1 Services. We use information to respond to inquiries, assess requested work, discuss scheduling, conduct consultations and walkthroughs, prepare proposed scope and pricing, coordinate personnel, deliver agreed services, and communicate about the engagement. A request or preferred appointment time is not a confirmed booking.
4.2 Business Operations. Information may be used to maintain records, administer Client relationships, document Services, manage scheduling, review performance, respond to concerns, improve Services, and support legitimate administrative functions.
4.3 Website and Security. Information may be used to operate and maintain the Website, diagnose technical issues, protect security, investigate suspected fraud or misuse, prevent unauthorized activity, and improve performance.
4.4 Legal and Compliance. Information may be processed to comply with applicable legal obligations, respond to lawful process, establish or defend legal rights, enforce agreements, maintain required records, protect BOH, Clients, personnel or property, and investigate suspected unlawful activity, fraud, or security incidents.
4.5 Communications. We use the contact details you provide to respond to your request and communicate about appointments, services, agreements, payments, concerns, and privacy matters. Submitting an inquiry does not sign you up for a Website newsletter.
4.6 Optional Business Updates. The Website has no newsletter signup. Any separate promotional communication BOH may offer in the future will be handled according to applicable law and the choices provided with that communication.
05
HOW WE DISCLOSE PERSONAL INFORMATION
5.1 Service Providers. Providers supporting hosting, content delivery, form delivery, business communications, information technology, and security may process information needed for those functions. Website forms are configured for Netlify’s form-delivery service. Payment arrangements made outside the Website are described separately below.
5.2 Payment Information. The Website does not process payments. If payment is arranged separately under a signed work order, the necessary transaction information may be processed by the payment provider used for that transaction.
5.3 Professional Advisers. Information may be disclosed where reasonably necessary to attorneys, accountants, insurers, auditors, consultants, or other professional advisers.
5.4 Legal Requirements and Protection. Information may be disclosed to comply with law or lawful process, respond to authorized government or regulatory requests, enforce agreements, investigate suspected fraud or unlawful conduct, protect legal rights or property, or protect the safety of Clients, personnel, or others.
5.5 Business Transactions. Information may be disclosed or transferred as reasonably necessary in connection with a merger, acquisition, financing, restructuring, sale of assets, transfer of operations, or similar transaction, subject to applicable law.
5.6 At Your Direction. BOH may disclose information when you request, direct, or appropriately authorize us to do so.
06
SALE, SHARING & TARGETED ADVERTISING
6.1 Sale. BOH’s stated business model does not involve selling personal information for money. This statement does not replace any broader definition of sale or sharing under applicable privacy law; any required disclosures and choices depend on the practices and legal requirements that apply to BOH.
6.2 Advertising and Tracking. The Website code contains no advertising pixel or targeted-advertising tracker. This description concerns the Website code, not an assurance about every setting or record maintained independently by the host or external providers.
6.3 Required Choices. BOH will provide disclosures or opt-out mechanisms required by applicable law based on its actual Website practices.
6.4 Changes. If BOH introduces analytics, advertising, externally processed chat, or persistent browser storage, we will review these policies and any required notice or choice before enabling the new practice.
07
SERVICE RECORDS & DOCUMENTATION
7.1 Operational Records. BOH may maintain appointment information, scope and scheduling records, Service Location information, operational observations, inspection information, service documentation, Client communications, service concerns, and resolution records.
7.2 Photographs and Documentation. Where appropriate and lawful, photographs or other records may document site conditions, work performed, quality checks, completion, or a reported concern. Avoid including personal details unrelated to the work. Any separate authorization required for documentation or another use must be addressed for that use.
7.3 Appropriate Use. Service documentation may be used for legitimate operational, quality-control, documentation, dispute-resolution, safety, legal, or business purposes. Separate authorization may be obtained where required.
08
INFORMATION SECURITY
8.1 Safeguards. BOH uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
8.2 No Absolute Guarantee. No website, electronic communication, network, payment system, or storage method can be guaranteed completely secure.
8.3 Security Incidents. If BOH becomes aware of a suspected security incident affecting information under its control, it will assess the circumstances and take appropriate response steps, including any notice or other action required by applicable law.
8.4 Sensitive Information. Unless specifically requested through an appropriate secure process, do not submit passwords, Social Security numbers, complete payment-card numbers, bank-account credentials, or other unnecessary highly sensitive information through ordinary Website forms.
09
DATA RETENTION
9.1 Retention. Retention depends on the record and why it is needed. BOH may keep information for service delivery, communications, accounting, agreements, quality records, disputes, security, and applicable tax, insurance, or legal requirements. This policy does not establish a single retention period for all records.
9.2 Disposal. When information is no longer needed, it may be deleted, destroyed, or deidentified as appropriate. Legal holds and required business records can limit deletion; backup and archival copies may remain until their applicable retention cycle ends. Provider-held records may have separate retention periods.
10
PRIVACY RIGHTS & CHOICES
10.1 Rights Depend on Applicable Law. Your privacy rights depend on the law that applies, your residence, the information involved, and whether BOH is subject to that law. The examples below do not promise that every right applies to every person or request.
10.2 Potential Rights. Depending on applicable law, you may be able to request access, correction, deletion, a copy of information, details about certain uses or disclosures, or applicable opt-outs. Some laws also provide consent-withdrawal or appeal rights. Use the Privacy Request form to ask which rights apply to your situation.
10.3 Exceptions. Applicable law may allow or require BOH to keep some information or limit a request, for example for an ongoing transaction, required records, security, a dispute, or legal obligations. Where required, BOH will explain a refusal or limitation and any available next steps.
10.4 Non-Discrimination. BOH will not unlawfully discriminate against an individual for exercising a privacy right provided by applicable law.
11
PRIVACY REQUESTS
11.1 Submitting a Request. Use the Privacy Request form on this page for privacy questions or to request access, correction, deletion, an applicable opt-out, or review of a prior response. Select the closest request type and describe what you need. You do not need to include unnecessary sensitive information.
11.2 Verification. BOH may ask for information reasonably needed to verify your identity or authority before releasing, changing, or deleting personal information. Any additional verification instructions will be provided separately; do not send identity documents or account credentials in the initial Website form.
11.3 Authorized Representatives. Where permitted by law, an authorized representative may submit certain requests on another person's behalf. BOH may verify the representative's authority and, where appropriate, the identity of the individual concerned.
11.4 Response. BOH will review your request, seek clarification or verification when needed, and respond within any applicable legal deadline. If a lawful extension or exception applies, BOH will provide any notice required by that law.
12
CHILDREN’S PRIVACY
12.1 Intended Audience. The Website and services are intended for businesses, property representatives, clients, and adults requesting services. The Website is not directed to children.
12.2 Children’s Information. BOH does not knowingly seek children’s personal information through the Website. If we learn that such information was collected in circumstances requiring deletion or another action under applicable law, we will take the required steps.
12.3 Parent or Guardian Requests. A parent or legal guardian who believes a child has provided personal information may submit a Privacy Request through the Website.
13
THIRD-PARTY WEBSITES & SERVICES
13.1 Third-Party Services. Netlify provides Website hosting and form delivery. Some images are loaded from external providers, including Unsplash, which receive technical requests when those images load. The Website has no payment processor or live booking integration. Invoicing and payments are arranged separately after a signed paper work order.
13.2 Independent Practices. Third parties may maintain their own privacy notices, terms, security practices, and data-handling procedures. Unless otherwise stated, this Policy does not govern independent third parties BOH does not control.
14
PRIVACY OF BUSINESS & PROPERTY INFORMATION
14.1 Operational Information. In providing Services, BOH may encounter information concerning a Client's property, operations, employees, vendors, security procedures, equipment, business processes, or other nonpublic matters.
14.2 Confidentiality. Confidential business or property information may also be governed by the BOH Terms & Conditions, a Service Agreement, confidentiality agreement, or other written agreement.
14.3 Different Concepts. This Privacy Policy primarily addresses personal information concerning identifiable individuals. Confidential business information that is not personal information may be protected separately by contract or applicable law.
15
CHANGES TO THIS PRIVACY POLICY
We may revise this policy when Website features, services, providers, information practices, or applicable requirements change. The Last Updated date identifies the latest wording revision; any revised effective date will be stated separately. Where required, BOH will provide additional notice or obtain consent rather than relying only on posting an updated policy.
16
CONTACTING BOH ABOUT PRIVACY
Use the Privacy Request form on this page to ask about this policy or BOH’s handling of your personal information. Describe the relevant request, record, or concern so we can understand and respond. Do not include passwords, full payment-card numbers, Social Security numbers, banking credentials, or unnecessary sensitive information.
17
OUR PRIVACY COMMITMENT
Our aim is to use information needed to respond to requests, deliver agreed services, maintain appropriate records, protect operations, and meet applicable requirements. Questions about these practices are welcome through the Privacy Request form.